Defect
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Herb Chambers Ford of Westborough
2021 Ford Explorer Recall
Ford Explorer Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsEngine
FREE1 OPEN RECALL
NHTSA campaign 20V788000 · 1,405 vehicles affected
Consequence
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall is expected to begin February 8, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
Engine1
FREE1 OPEN RECALL
NHTSA campaign 20V788000 · 1,405 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Consequence
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall is expected to begin February 8, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2021 Ford Explorer?
- NHTSA identifies one recall for the 2021 Ford Explorer, affecting the Engine component.
- The recall concerns right-hand motor mount fasteners that may loosen and allow vibration to cause the axle to disconnect from the engine, potentially resulting in loss of power and an increased crash risk.
How do I check if my 2021 Ford Explorer has an open recall?
- You can check your 2021 Ford Explorer at NHTSA.gov or receive a free VIN check at our service department.
- Herb Chambers Ford of Westborough can review the VIN and help arrange the manufacturer’s remedy if the recall is open.
How much does a 2021 Ford Explorer recall repair cost?
- A 2021 Ford Explorer recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall program.
- For recall 20S72, Ford’s remedy is to remove and replace the right-hand motor mount fasteners free of charge.
Can an independent shop fix a 2021 Ford Explorer recall?
- No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
- Factory-trained technicians at Herb Chambers Ford of Westborough use Ford procedures, manufacturer diagnostic tools, and OEM parts for recall service.
Does an open recall affect the trade-in value of the 2021 Ford Explorer?
- Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
- Completing an eligible recall repair provides documentation that the manufacturer’s safety remedy was performed.
Recall Service & Dealership Highlights
Address the Safety Concern
NHTSA reports one Engine recall for certain 2021 Ford Explorer vehicles. The right-hand motor mount fasteners may have been incorrectly tightened and could loosen over time. A loose mount may allow motor vibration to cause the axle to disconnect from the engine, potentially leading to loss of power and an increased risk of a crash. Waiting to check your VIN can leave an open manufacturer safety remedy unaddressed. If you received a recall notice or are uncertain whether the work was completed, contact our team promptly. The recall remedy is performed at no charge by an authorized Ford dealer.
Trusted Ford Service Nearby
Herb Chambers Ford of Westborough serves Ford drivers in Westborough, MA, as well as Worcester, Shrewsbury, Northborough, Southborough, and nearby communities. Our factory-trained technicians use Ford diagnostic tools, OEM parts, and the manufacturer’s repair instructions to complete recall work correctly. For the identified recall, the specified remedy is removal and replacement of the right-hand motor mount fasteners, performed free of charge when the vehicle is covered by the campaign. Herb Chambers Ford of Westborough makes it easier to get professional recall support close to home.
Take the Next Step
Start with a VIN check, then bring your 2021 Ford Explorer to our service department if an open recall is confirmed. You can also schedule an appointment if you are unsure whether the repair has already been completed, because the check is free. Our team can explain the recall and coordinate the manufacturer’s remedy. Bring any recall notice you received, though it is not required to begin the VIN review. Taking action now can provide reassurance and help address a safety concern without a repair charge.
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