Herb Chambers Ford of Westborough
Ford Edge Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V011000 · 147 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Consequence
In the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. The recall is expected to begin February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
NHTSA campaign 21V011000 · 147 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Consequence
In the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. The recall is expected to begin February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
5 common questions answered
NHTSA identifies one driveshaft recall for the 2021 Ford Edge. Ford reports that insufficient lubricant in the rear drive unit may cause the rear drive axle to seize. A seizure can lead to loss of drive or loss of vehicle control, increasing the risk of a crash. Waiting to investigate a recall notice or drivability concern can leave a known safety issue unresolved. The remedy begins with a lubricant-level inspection. If the level is at the minimum, the axle is filled; if it is below the minimum, the axle is replaced. Both qualifying recall remedies are completed free of charge at an authorized Ford dealer.
Herb Chambers Ford of Westborough gives drivers a trusted place to address manufacturer safety recalls in Westborough, MA. Our factory-trained technicians follow Ford’s recall procedures and use manufacturer diagnostic tools to check the vehicle accurately. When the remedy calls for parts, OEM components support the repair specified by Ford. The recall inspection and qualifying repair are provided free of charge to the owner. We serve Westborough and nearby communities throughout the area, helping local Ford drivers resolve safety concerns with clear communication and professional care. If you have received a notice or simply want confidence in your vehicle’s status, our service team is ready to help.
Start by bringing your VIN to our service department or contacting Herb Chambers Ford of Westborough for a recall check. If the recall is open, bring the 2021 Ford Edge in so our team can perform the manufacturer’s remedy. You can schedule service even if you are unsure whether the repair was completed previously, because the VIN check is free. Use our online scheduler to schedule an appointment, and share any recall notice or drivability concern with the service advisor. Prompt attention can help you avoid unnecessary risk and restore confidence in your Ford Edge.
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