Herb Chambers Ford of Westborough
Ford Mustang Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 20V575000 · 620,246 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rear Visibility.
Consequence
Reduced rearward visibility can increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall is expected to begin November 7, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
NHTSA campaign 20V573000 · 38,005 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped with automatic transmissions. The brake pedal bracket may fracture during sudden stopping.
Consequence
A broken brake pedal could affect braking ability, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the brake pedal bracket assembly, free of charge. The recall is expected to begin November 16, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S52.
NHTSA campaign 20V306000 · 24 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped a forward-looking camera. The camera may be misaligned to the vehicle and features that are dependent on the camera such as Pre-Collision Assist, Adaptive Cruise Control, Lane Keeping System, Driver Alert, and Auto High Beam Control may not function as intended.
Consequence
If the driver is unaware that the Pre-Collision Assist feature is not operating effectively, they may rely on a system that is not functional, increasing the risk of a crash or injury.
Corrective Action
Ford will notify owners, and dealers will perform the Lane Departure Warning System camera alignment procedure, free of charge. This recall began June 17, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S26.
NHTSA campaign 20V263000 · 10,460 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Consequence
If the driver exits the vehicle without the transmission being shifted into park, unintended vehicle movement may result, increasing the risk of injury or crash.
Corrective Action
Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S21.
NHTSA campaign 20V575000 · 620,246 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rear Visibility.
Consequence
Reduced rearward visibility can increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall is expected to begin November 7, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
NHTSA campaign 20V573000 · 38,005 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped with automatic transmissions. The brake pedal bracket may fracture during sudden stopping.
Consequence
A broken brake pedal could affect braking ability, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the brake pedal bracket assembly, free of charge. The recall is expected to begin November 16, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S52.
NHTSA campaign 20V306000 · 24 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped a forward-looking camera. The camera may be misaligned to the vehicle and features that are dependent on the camera such as Pre-Collision Assist, Adaptive Cruise Control, Lane Keeping System, Driver Alert, and Auto High Beam Control may not function as intended.
Consequence
If the driver is unaware that the Pre-Collision Assist feature is not operating effectively, they may rely on a system that is not functional, increasing the risk of a crash or injury.
Corrective Action
Ford will notify owners, and dealers will perform the Lane Departure Warning System camera alignment procedure, free of charge. This recall began June 17, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S26.
NHTSA campaign 20V263000 · 10,460 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Consequence
If the driver exits the vehicle without the transmission being shifted into park, unintended vehicle movement may result, increasing the risk of injury or crash.
Corrective Action
Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S21.
5 common questions answered
NHTSA recall information points to four safety concerns: a rearview camera that may show a blank or distorted image, a brake pedal bracket that may fracture during sudden stopping, a misaligned forward-looking camera that can affect driver-assistance features, and a shortened transmission warning that may allow unintended movement if the vehicle is not in Park. These conditions can reduce visibility, braking performance, safety-system effectiveness, or parking awareness. Waiting may leave a known risk unresolved. If you notice a camera concern, warning-message issue, or other recall symptom, contact our team promptly and avoid relying on a feature that may not work as intended.
At Herb Chambers Ford of Westborough, factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts to complete eligible recall remedies correctly. The work is performed at no charge to the owner because the manufacturer covers the approved repair. Our Westborough, MA service team welcomes drivers from Northborough, Shrewsbury, Southborough, Hopkinton, and surrounding communities. Whether your vehicle needs a rearview camera replacement, brake pedal bracket assembly, camera alignment procedure, or instrument-cluster reprogramming, an authorized Ford dealership is the right place to verify the VIN and complete the remedy.
Start with a VIN check, then bring your vehicle to Herb Chambers Ford of Westborough if an open recall is identified. You can arrange an appointment even if you are unsure whether a prior owner completed the work, because the VIN check is free. Our team will confirm eligibility, explain the manufacturer’s remedy, and help coordinate the visit. Recall work should not be postponed when a safety concern may be involved. Gather your VIN, contact our service department, and schedule an appointment at a convenient time for your 2020 Ford Mustang.
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