Herb Chambers Ford of Westborough
Ford Transit Passenger Van Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 20V250000 · 5 vehicles affected
Defect
National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, Seat Belt Assemblies.
Consequence
An unsecured occupant has an increased risk of injury in the event of a crash.
Corrective Action
National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
NHTSA campaign 20V222000 · 241 vehicles affected
Defect
TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, Seat Belt Assemblies.
Consequence
An unsecured occupant has an increased risk of injury in the event of a crash.
Corrective Action
TransitWorks will notify owners, and dealers will replace the retractors, free of charge. The recall began May 13, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.
NHTSA campaign 19V439000 · 15 vehicles affected
Defect
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Corrective Action
LA West will notify owners, and dealers will replace the hatch lids, free of charge. The recall began July 11, 2019. Owners may contact LA West customer service at 1-704-498-4940.
NHTSA campaign 19V229000 · 776 vehicles affected
Defect
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.
NHTSA campaign 19V103000 · 174 vehicles affected
Defect
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Consequence
If the front driveshaft detaches from the vehicle, drive power will be lost, increasing the risk of a crash. The detached driveshaft may also create a road hazard, increasing the risk of a crash for following traffic.
Corrective Action
XL will notify owners, and dealers will replace the front driveshaft with an updated one, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact XL Hybrid's customer service at 1-833-953-5338.
NHTSA campaign 20V250000 · 5 vehicles affected
Defect
National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, Seat Belt Assemblies.
Consequence
An unsecured occupant has an increased risk of injury in the event of a crash.
Corrective Action
National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
NHTSA campaign 20V222000 · 241 vehicles affected
Defect
TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, Seat Belt Assemblies.
Consequence
An unsecured occupant has an increased risk of injury in the event of a crash.
Corrective Action
TransitWorks will notify owners, and dealers will replace the retractors, free of charge. The recall began May 13, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.
NHTSA campaign 19V439000 · 15 vehicles affected
Defect
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Corrective Action
LA West will notify owners, and dealers will replace the hatch lids, free of charge. The recall began July 11, 2019. Owners may contact LA West customer service at 1-704-498-4940.
NHTSA campaign 19V229000 · 776 vehicles affected
Defect
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.
NHTSA campaign 19V103000 · 174 vehicles affected
Defect
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Consequence
If the front driveshaft detaches from the vehicle, drive power will be lost, increasing the risk of a crash. The detached driveshaft may also create a road hazard, increasing the risk of a crash for following traffic.
Corrective Action
XL will notify owners, and dealers will replace the front driveshaft with an updated one, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact XL Hybrid's customer service at 1-833-953-5338.
5 common questions answered
NHTSA recall information describes risks involving seat belts, seating, a glass roof hatch, and a front driveshaft universal joint. A seat belt retractor may fail to secure an occupant properly, while an unlocked seat cushion could move during a crash or sudden stop. A glass hatch may shatter and send fragments toward passengers. On vehicles with the XL Hybrids system, a failed universal joint could detach the driveshaft, eliminate drive power, and create a road hazard. Because these conditions can affect occupant protection or vehicle control, waiting can increase risk. A prompt VIN check identifies whether your specific van needs attention.
Herb Chambers Ford of Westborough provides a reassuring place to address an open recall in Westborough, MA. Our factory-trained technicians follow manufacturer procedures and use manufacturer diagnostic tools and OEM parts to identify the applicable campaign and complete its remedy. Eligible manufacturer recall repairs are performed at no charge to the owner. We serve drivers throughout Westborough and nearby communities, including Shrewsbury, Northborough, Southborough, Hopkinton, and surrounding areas. When you bring in your van, our team can review the VIN, explain the repair, and help you move forward with confidence.
Start by checking your VIN through NHTSA.gov or contacting our service department. Bring the vehicle to Herb Chambers Ford of Westborough so our team can confirm whether an open recall applies and complete the manufacturer remedy. If you are unsure whether a recall repair was previously completed, schedule service anyway—the VIN check is free. Use our online schedule service tool or schedule an appointment with our team at 310 Turnpike Road, Rte 9. Recall concerns should not wait, and we are ready to help.
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