Herb Chambers Ford of Westborough

2019 Ford Flex Recall

Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Alternator

FREE1 OPEN RECALL

NHTSA campaign 18V548000 · 87 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.

Consequence

An electrical arc can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.

Find Out If We Can Help

Don't Want To Service? Sell Us Your Car!

Get a real offer for your car in minutes!

directions_car
location_on
Want to lookup by VIN? Click here.
Let's Go!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Ford Flex?
  • NHTSA has issued one recall for the 2019 Ford Flex, involving the alternator and starter motor power supply cables.
  • The cables may not be properly secured, potentially allowing an electrical arc and increasing the risk of fire.
  • Ford’s remedy is an inspection and correction of the cables as necessary at no charge.
How do I check if my 2019 Ford Flex has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
  • A VIN check confirms whether the specific vehicle has an open recall requiring service.
  • If you are uncertain whether previous recall work was completed, bring the vehicle in for verification.
How much does a 2019 Ford Flex recall repair cost?
  • A 2019 Ford Flex recall repair is free at an authorized Ford dealer when the vehicle has an applicable open recall.
  • The manufacturer defines the remedy, and the dealer performs the inspection and necessary correction at no charge to the owner.
Can an independent shop fix a 2019 Ford Flex recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Independent shops may provide other automotive services, but an authorized Ford dealer is the place for this manufacturer recall remedy.
Does an open recall affect the trade-in value of the 2019 Ford Flex?
  • Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving smoothly.
  • When you are ready to discuss your vehicle, visit our trade-in page to get started.

Recall Service & Dealership Highlights

Address the Safety Risk

NHTSA identifies one recall for the 2019 Ford Flex involving the alternator and starter motor power supply cables. Ford reported that the cables may not have been properly secured, which could permit an electrical arc. An electrical arc can increase the risk of a fire, even when no warning has appeared and the vehicle continues to drive normally. Waiting can leave a known safety concern unresolved. Herb Chambers Ford of Westborough can check the VIN and determine whether the recall remains open. If it does, the authorized Ford remedy includes inspecting the cables and correcting them as necessary at no charge to the owner.

Authorized Ford Expertise

Herb Chambers Ford of Westborough provides recall service for drivers in Westborough, Southborough, Shrewsbury, Northborough, and nearby Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools and genuine OEM parts and procedures when the recall remedy requires correction. Because recall work is completed through an authorized Ford franchise dealer, the manufacturer’s remedy can be performed at no charge when the VIN shows an applicable open campaign. Visit us at 310 Turnpike Road, Rte 9, Westborough, MA, and ask our team to review your recall status. You can also explore service specials for eligible maintenance needs.

Take the Next Step

Start with a VIN check, then bring your vehicle to Herb Chambers Ford of Westborough for confirmation and repair if an open recall applies. You do not need to know whether the previous owner completed the campaign, and you should schedule service even if you are unsure because the recall check is free. Use our schedule service page to choose a convenient visit. Our team can inspect the alternator and starter motor power supply cables and complete the manufacturer remedy when needed. If you need flexibility, ask about service financing to get service now and pay later.