Defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Herb Chambers Ford of Westborough
2019 Ford Explorer Recall
Ford Explorer Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsStructure
FREE1 OPEN RECALL
NHTSA campaign 21V316000 · 616,967 vehicles affected
Consequence
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Seat
FREE1 OPEN RECALL
NHTSA campaign 19V633000 · 482,520 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer and 2019-2020 Expedition vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back str
Consequence
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Corrective Action
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall is expected to begin October 7, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Structure1
FREE1 OPEN RECALL
NHTSA campaign 21V316000 · 616,967 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Seat1
FREE1 OPEN RECALL
NHTSA campaign 19V633000 · 482,520 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer and 2019-2020 Expedition vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back str
Consequence
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Corrective Action
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall is expected to begin October 7, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Don't Want To Service? Sell Us Your Car!
Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2019 Ford Explorer?
- NHTSA has identified two recalls for certain 2019 Ford Explorer vehicles, involving the Structure and Seat components.
- The Structure recall addresses roof rail covers that could detach and create a road hazard.
- The Seat recall addresses certain manual front seat back recliner mechanisms that may have reduced strength in a crash.
How do I check if my 2019 Ford Explorer has an open recall?
- You can check your 2019 Ford Explorer by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
- Herb Chambers Ford of Westborough can review the vehicle’s open recall status and explain the next step.
How much does a 2019 Ford Explorer recall repair cost?
- A 2019 Ford Explorer recall repair costs nothing when performed by an authorized dealer as the manufacturer’s remedy.
- Eligible repairs, including inspection and necessary replacement work, are completed free of charge.
Can an independent shop fix a 2019 Ford Explorer recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2019 Ford Explorer recall at no charge.
- Our Ford service professionals have the manufacturer tools, procedures, and OEM parts required for eligible recall work.
Does an open recall affect the trade-in value of the 2019 Ford Explorer?
- Buyers and dealers check recall status, so completing an open recall can help provide clearer trade-in information; visit our trade-in page to get started.
- A VIN review can help identify whether recall work remains open before you discuss your Explorer’s trade-in.
Recall Service & Dealership Highlights
Protect Occupants and Drivers
NHTSA describes two safety concerns affecting certain 2019 Ford Explorer vehicles. A Structure recall addresses retention pins that could loosen and allow a roof rail cover to detach, creating a road hazard and increasing crash risk. A Seat recall addresses manual front seat back recliner mechanisms that may be missing a required third pawl. If the seat back has reduced strength, it may not adequately restrain an occupant in a crash, increasing injury risk. Waiting can leave a known safety concern unresolved. Check your VIN promptly, and contact Herb Chambers Ford of Westborough if you received a notice or are uncertain about prior recall work.
Ford Expertise in Westborough
Herb Chambers Ford of Westborough provides authorized Ford recall service for drivers in Westborough, Worcester, Shrewsbury, Northborough, Southborough, and nearby Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools to verify recall coverage and follow Ford’s approved repair procedures. When replacement work is required, the team uses OEM parts appropriate for the remedy. Eligible recall repairs are performed at no charge to the owner, including the roof rail cover remedy and the applicable seat inspection or replacement. Visit us at 310 Turnpike Road, Rte 9, Westborough, MA, for reassuring, manufacturer-supported service.
Simple Steps to Get Started
Start by checking your Explorer’s VIN with NHTSA.gov or by contacting our service department for a free VIN check. If an open recall applies, bring the vehicle to Herb Chambers Ford of Westborough so our team can confirm the remedy and complete eligible work at no charge. You can schedule an appointment even if you are unsure whether a recall remains open. A prompt check can replace uncertainty with a clear next step, whether you received a manufacturer notice, noticed a concern, or simply want confidence in your vehicle’s safety status.
AdChoices