Herb Chambers Ford of Westborough
Ford EcoSport Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V023000 · 63 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating Systems
Consequence
A loose seat back can increase the risk of injury in a crash.
Corrective Action
Ford has notified owners, and dealers will replace the front seat assemblies, free of charge. Parts are currently not available. An interim owner notification was mailed on February 15, 2019 to inform owners of the issue. A second notice will be sent when parts are available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C08.
NHTSA campaign 19V023000 · 63 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating Systems
Consequence
A loose seat back can increase the risk of injury in a crash.
Corrective Action
Ford has notified owners, and dealers will replace the front seat assemblies, free of charge. Parts are currently not available. An interim owner notification was mailed on February 15, 2019 to inform owners of the issue. A second notice will be sent when parts are available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C08.
5 common questions answered
NHTSA reports one Seat recall for certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, which can leave a seat back improperly secured. In a crash, a loose seat back can increase the risk of injury. This is why waiting to investigate a manufacturer safety notice can be a risk, even if the vehicle feels normal during everyday driving. Ford’s remedy is replacement of the front seat assemblies at no charge to the owner. Parts are currently not available, but an authorized Ford service department can check the VIN, explain the campaign status, and help coordinate the remedy when parts are available.
Herb Chambers Ford of Westborough provides recall support for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts while following Ford’s specified recall procedures. For this Seat recall, the manufacturer remedy is front seat assembly replacement, performed at no charge to the owner through an authorized Ford dealer. We can verify the VIN, explain what Ford’s recall instructions mean for your vehicle, and help you understand the next step. Visit us at 310 Turnpike Road, Rte 9, for clear answers and dedicated Ford service.
Start by locating your VIN and contacting our service department for a free open-recall check. Bring the vehicle to Herb Chambers Ford of Westborough if our team identifies an applicable campaign, and schedule an appointment even if you are unsure whether a previous repair was completed. The VIN check helps clarify the vehicle’s status, while our team can explain Ford’s remedy and the parts situation. You do not need to wait for uncertainty to become a safety concern. If an open recall applies, we will guide you through the authorized process at no charge to the owner.
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