Defect
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Herb Chambers Ford of Westborough
2018 Ford Transit Connect Recall
Ford Transit Connect Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsHatch Lid
FREE1 OPEN RECALL
NHTSA campaign 19V439000 · 15 vehicles affected
Consequence
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Corrective Action
LA West will notify owners, and dealers will replace the hatch lids, free of charge. The recall began July 11, 2019. Owners may contact LA West customer service at 1-704-498-4940.
Seat
FREE10 OPEN RECALLS
NHTSA campaign 19V333000 · 544 vehicles affected
Defect
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
NHTSA campaign 19V332000 · 90 vehicles affected
Defect
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.
NHTSA campaign 19V329000 · 360 vehicles affected
Defect
Fenton Mobility Products, Inc. (Fenton Mobility) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
Fenton Mobility will notify owners, and a Fenton Mobility technician will repair the foldaway seats, free of charge. The recall is expected to begin in June 2019. Owners may contact Fenton Mobility customer service at 1-716-484-7014.
NHTSA campaign 19V313000 · 2,080 vehicles affected
Defect
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.
NHTSA campaign 19V252000 · 15 vehicles affected
Defect
Waldoch Crafts, Inc. (Waldoch) is recalling certain 2018 Ford Transit shuttle vans modified to be equipped with Freedman GO-ES Foldaway Seats, part number 43705. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Waldoch customer service at 1-651-464-3215.
NHTSA campaign 19V247000 · 4 vehicles affected
Defect
Cabot Coach Builders, Inc. DBA Royale Limousine (Royal) is recalling certain 2015-2018 Ford Transit-based mini-coaches equipped with Freedman GO-ES foldaway seats recalled under 18E-076. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Royale customer service at 1-800-544-5587.
NHTSA campaign 19V238000 · 12 vehicles affected
Defect
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
Vantage has notified owners, instructing them to contact Freedman for a repair kit, free of charge. The recall began March 25, 2019. Owners may contact Freedman customer service at 1-800-443-4540.
NHTSA campaign 19V229000 · 776 vehicles affected
Defect
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.
NHTSA campaign 19V205000 · 471 vehicles affected
Defect
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating Systems.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Quality Van customer service at 1-800-408-8550.
NHTSA campaign 18V782000 · 475 vehicles affected
Defect
National Van Builders, Inc. (National Van) is recalling certain 2015-2018 Ford Transit vehicles equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating S
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
National Van will notify owners, and dealers will inspect and repair the foldaway seat, free of charge. The recall began November 26, 2018. Owners may contact National Van customer service at 1-508-222-2272.
Universal Joint
FREE1 OPEN RECALL
NHTSA campaign 19V103000 · 174 vehicles affected
Defect
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Consequence
If the front driveshaft detaches from the vehicle, drive power will be lost, increasing the risk of a crash. The detached driveshaft may also create a road hazard, increasing the risk of a crash for following traffic.
Corrective Action
XL will notify owners, and dealers will replace the front driveshaft with an updated one, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact XL Hybrid's customer service at 1-833-953-5338.
Hatch Lid1
FREE1 OPEN RECALL
NHTSA campaign 19V439000 · 15 vehicles affected
Defect
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Corrective Action
LA West will notify owners, and dealers will replace the hatch lids, free of charge. The recall began July 11, 2019. Owners may contact LA West customer service at 1-704-498-4940.
Seat10
FREE10 OPEN RECALLS
NHTSA campaign 19V333000 · 544 vehicles affected
Defect
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
NHTSA campaign 19V332000 · 90 vehicles affected
Defect
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.
NHTSA campaign 19V329000 · 360 vehicles affected
Defect
Fenton Mobility Products, Inc. (Fenton Mobility) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
Fenton Mobility will notify owners, and a Fenton Mobility technician will repair the foldaway seats, free of charge. The recall is expected to begin in June 2019. Owners may contact Fenton Mobility customer service at 1-716-484-7014.
NHTSA campaign 19V313000 · 2,080 vehicles affected
Defect
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.
NHTSA campaign 19V252000 · 15 vehicles affected
Defect
Waldoch Crafts, Inc. (Waldoch) is recalling certain 2018 Ford Transit shuttle vans modified to be equipped with Freedman GO-ES Foldaway Seats, part number 43705. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Waldoch customer service at 1-651-464-3215.
NHTSA campaign 19V247000 · 4 vehicles affected
Defect
Cabot Coach Builders, Inc. DBA Royale Limousine (Royal) is recalling certain 2015-2018 Ford Transit-based mini-coaches equipped with Freedman GO-ES foldaway seats recalled under 18E-076. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Royale customer service at 1-800-544-5587.
NHTSA campaign 19V238000 · 12 vehicles affected
Defect
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
Vantage has notified owners, instructing them to contact Freedman for a repair kit, free of charge. The recall began March 25, 2019. Owners may contact Freedman customer service at 1-800-443-4540.
NHTSA campaign 19V229000 · 776 vehicles affected
Defect
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.
NHTSA campaign 19V205000 · 471 vehicles affected
Defect
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating Systems.
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Owners may contact Quality Van customer service at 1-800-408-8550.
NHTSA campaign 18V782000 · 475 vehicles affected
Defect
National Van Builders, Inc. (National Van) is recalling certain 2015-2018 Ford Transit vehicles equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating S
Consequence
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Corrective Action
National Van will notify owners, and dealers will inspect and repair the foldaway seat, free of charge. The recall began November 26, 2018. Owners may contact National Van customer service at 1-508-222-2272.
Universal Joint1
FREE1 OPEN RECALL
NHTSA campaign 19V103000 · 174 vehicles affected
Defect
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Consequence
If the front driveshaft detaches from the vehicle, drive power will be lost, increasing the risk of a crash. The detached driveshaft may also create a road hazard, increasing the risk of a crash for following traffic.
Corrective Action
XL will notify owners, and dealers will replace the front driveshaft with an updated one, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact XL Hybrid's customer service at 1-833-953-5338.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2018 Ford Transit Connect?
- NHTSA identifies 12 recall entries for the 2018 Ford Transit Connect involving the Hatch Lid, Seat, and Universal Joint components.
- The hatch-lid recall concerns certain glass roof hatch modifications that may shatter from temperature and vibration stress.
- The seat recalls concern certain Freedman foldaway-seat modifications that may not remain locked under load.
- The universal-joint recall concerns certain XL Hybrids electric hybrid system modifications that may allow the front driveshaft to detach.
How do I check if my 2018 Ford Transit Connect has an open recall?
- You can check your VIN at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
- Bring your vehicle to our team if you have a recall notice or are uncertain whether a previous repair was completed.
How much does a 2018 Ford Transit Connect recall repair cost?
- A 2018 Ford Transit Connect recall repair costs nothing to the owner when performed by an authorized dealer as the manufacturer's remedy.
- The exact remedy depends on the open recall and the vehicle's equipment or modification.
Can an independent shop fix a 2018 Ford Transit Connect recall?
- No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
- Factory-trained technicians use manufacturer diagnostic tools and the specified parts or repair procedures.
Does an open recall affect the trade-in value of the 2018 Ford Transit Connect?
- Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
- A VIN check can help clarify whether an open recall remains before you discuss your vehicle's value.
Recall Service & Dealership Highlights
Protect Passengers
NHTSA recall information identifies risks involving glass roof hatches, foldaway seats, and an XL Hybrids front driveshaft modification. A stressed glass hatch may shatter and send fragments toward passengers. Certain Freedman foldaway seat cushions may not stay locked when the vehicle is under crash or sudden-stop loads, allowing the seat back to move and increasing injury risk. On certain hybrid-equipped vehicles, a failing universal joint may detach the front driveshaft, causing loss of drive power and creating a road hazard. Waiting leaves a potential safety issue unresolved, so a prompt VIN check is a smart next step.
Factory-Backed Care
At Herb Chambers Ford of Westborough, factory-trained technicians use manufacturer diagnostic tools, approved procedures, and OEM parts when performing eligible recall work. The manufacturer-defined remedy is completed at no charge to the owner through an authorized franchise dealer. We serve drivers throughout Westborough, Worcester, Shrewsbury, Northborough, Southborough, and nearby Massachusetts communities. Our team can explain the recall status associated with your VIN and help you understand what the repair involves, giving you a reassuring place to address a safety concern correctly.
Take the Next Step
Start by checking your VIN with our service department, even if you are unsure whether a recall applies or whether a past repair was completed. Bring the 2018 Ford Transit Connect to Herb Chambers Ford of Westborough so our team can confirm the status and coordinate the appropriate remedy. When you are ready, schedule service or schedule an appointment. Recall work is free when covered by the manufacturer. Contact our Westborough, MA team at 508-501-8253 for assistance and timely next steps.
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