Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Herb Chambers Ford of Westborough
2018 Ford Flex Recall
Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsRear Suspension
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Rear Suspension1
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2018 Ford Flex?
- NHTSA has issued one recall for the 2018 Ford Flex involving the rear suspension, where rear suspension toe links may fracture and affect handling.
- The affected component is the rear suspension toe link.
- Ford’s remedy is to replace the rear suspension toe links free of charge through an authorized dealer.
How do I check if my 2018 Ford Flex has an open recall?
- You can check your 2018 Ford Flex for an open recall at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
- A VIN check helps confirm whether the recall applies and whether the manufacturer remedy remains open.
- You can also call our Westborough, MA, service team at 508-501-8253 or schedule service.
How much does a 2018 Ford Flex recall repair cost?
- A 2018 Ford Flex recall repair costs nothing at an authorized dealer when the vehicle qualifies for the manufacturer remedy.
- Ford specifies replacement of the rear suspension toe links for this recall at no charge to the owner.
- Ask our team about any separate maintenance or repair needs before work begins.
Can an independent shop fix a 2018 Ford Flex recall?
- No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
- Herb Chambers Ford of Westborough uses Ford diagnostic tools, factory-trained technicians, and OEM parts for eligible recall work.
- Schedule an appointment with our authorized Ford service department for assistance.
Does an open recall affect the trade-in value of the 2018 Ford Flex?
- Buyers and dealers check recall status, so completing an open recall can make the trade-in process clearer.
- Before discussing your vehicle’s value, have the VIN checked and ask about any open manufacturer remedy.
- When you are ready, use our trade-in page to begin the valuation process.
Recall Service & Dealership Highlights
Protect Your Handling
NHTSA reports one recall involving the rear suspension on certain 2018 Ford Flex vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture because of stress, and a broken toe link can cause a sudden change in handling and increase the risk of a crash. That makes an open recall more than a paperwork concern. Waiting may leave a safety-related suspension issue unresolved. If your vehicle has unusual handling or you are uncertain whether the repair was completed, contact Herb Chambers Ford of Westborough promptly for a free VIN check and guidance on the manufacturer remedy.
Authorized Ford Expertise
At Herb Chambers Ford of Westborough, factory-trained technicians use Ford diagnostic tools and OEM parts to inspect recall eligibility and perform the manufacturer’s specified remedy. For this recall, Ford directs authorized dealers to replace the rear suspension toe links at no charge to the owner when the vehicle qualifies. Our service department proudly serves Westborough, Shrewsbury, Northborough, Southborough, and nearby Massachusetts communities. You can call 508-501-8253, ask about service specials, or schedule service with a team that understands Ford vehicles.
Start With a Free VIN Check
Begin by checking your VIN through NHTSA.gov or by contacting our service department. Bring your 2018 Ford Flex to Herb Chambers Ford of Westborough so our team can confirm whether the rear suspension recall is open and explain the next step. If you are unsure whether prior work was completed, still schedule service—the VIN check is free. We can coordinate eligible recall work at no charge and help you understand any separate service needs. Call 508-501-8253 or schedule an appointment online today.
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