Herb Chambers Ford of Westborough

2018 Ford EcoSport Recall

Ford EcoSport Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Label

FREE1 OPEN RECALL

NHTSA campaign 18V312000 · 273 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2018 Ford Ecosport vehicles sold in the United States Federal Territiories. These vehicles were shipped with the European brake reservoir pictogram cap label and the European English language owner's manual kits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, Light Vehicle Brake Systems.

Consequence

Owners could be confused by the incorrect label on the brake fluid cap, potentially causing them to replace the brake fluid with an incorrect fluid which could affect brake performance, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the brake fluid cap and owner's manual kit, free of charge. The recall is expected to begin June 18, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Ford EcoSport?
  • NHTSA has issued one recall for the 2018 Ford EcoSport, affecting the brake reservoir label and owner’s manual kit.
  • The incorrect European brake reservoir pictogram cap label and European English-language owner’s manual kit could cause confusion about the correct brake fluid.
  • Using an incorrect fluid could affect brake performance and increase the risk of a crash.
  • Ford’s remedy is replacement of the brake fluid cap and owner’s manual kit at no charge.
How do I check if my 2018 Ford EcoSport has an open recall?
  • You can check your 2018 Ford EcoSport by VIN at NHTSA.gov or get a free VIN check at our service department.
  • Call Herb Chambers Ford of Westborough at 508-501-8253 for assistance.
  • If you are uncertain whether the repair was completed, schedule an appointment for a VIN review.
How much does a 2018 Ford EcoSport recall repair cost?
  • A 2018 Ford EcoSport recall repair costs nothing when performed by an authorized dealer.
  • The manufacturer remedy includes replacing the brake fluid cap and owner’s manual kit at no charge.
  • Recall work is covered separately from ordinary maintenance and customer-paid repairs.
Can an independent shop fix a 2018 Ford EcoSport recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Authorized Ford technicians use the manufacturer’s repair procedure and can document completion of the campaign.
  • Herb Chambers Ford of Westborough can check the VIN and arrange the recall repair.
Does an open recall affect the trade-in value of the 2018 Ford EcoSport?
  • Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving.
  • Use our trade-in page to begin discussing your vehicle’s value.
  • Our service team can check the VIN and explain whether the recall remedy remains open.

Recall Service & Dealership Highlights

Protect Brake Performance

NHTSA’s single recall for certain 2018 Ford EcoSport vehicles involves the brake reservoir label and owner’s manual kit. The vehicles were shipped with a European pictogram cap label and European English-language manual materials. That incorrect information could confuse an owner or technician about the proper brake fluid. If an incorrect fluid is added, brake performance could be affected, increasing the risk of a crash. Waiting can leave the confusion unresolved, especially if the vehicle needs brake-fluid service. Have the VIN checked and arrange the free Ford remedy promptly, even if the vehicle feels normal and no warning has appeared.

Ford-Trained Recall Care

Herb Chambers Ford of Westborough provides authorized Ford recall service for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians follow the manufacturer’s repair procedure, use manufacturer diagnostic tools, and install OEM parts for the applicable remedy. The required recall work replaces the brake fluid cap and owner’s manual kit at no charge to the owner. Choosing an authorized Ford service department also gives you a direct VIN review and clear explanation of the campaign. From Westborough and surrounding Central Massachusetts communities, contact Herb Chambers Ford of Westborough for reassuring, manufacturer-supported recall care.

Take the Next Step

Start by checking your 2018 Ford EcoSport VIN through NHTSA.gov or by contacting our service department. If the recall is open, bring the vehicle to Herb Chambers Ford of Westborough so our team can verify the campaign and complete the manufacturer remedy. If you are unsure whether a previous owner handled the repair, schedule service anyway because the VIN check is free. Call 508-501-8253 or schedule an appointment online. Our team can answer questions, explain what to bring, and help you take care of this safety item without a charge for the recall remedy.