Herb Chambers Ford of Westborough

2017 Ford Focus Recall

Ford Focus Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

5 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 16V698000 · 64,038 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, Door Locks and Door Retention Components.

Consequence

With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.

Corrective Action

Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. Interim letters informing owners that remedy parts not yet available were issued on November 16, 2016. Remedy parts are expected to be available in January 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.

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Frequently Asked Questions

6 common questions answered

What recalls has NHTSA issued for the 2017 Ford Focus?
  • NHTSA has issued five recalls for the 2017 Ford Focus involving the Software, Seat Belt, Fuel Tank and Transmission components.
  • The software recall concerns hatchback latch operation on certain manual-transmission vehicles.
  • The seat belt recall concerns the rear left seat back frame.
  • The two fuel tank recalls concern the Canister Purge Valve and Powertrain Control Module.
  • The transmission recall concerns the clutch on certain vehicles with a 1.0L Fox GTDI engine and six-speed manual transmission.
How do I check if my 2017 Ford Focus has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
  • Our team can review open recall status and explain the manufacturer remedy.
How much does a 2017 Ford Focus recall repair cost?
  • A 2017 Ford Focus recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall program.
  • Eligible parts, software updates, inspections and repairs are performed at no charge to the owner.
Can an independent shop fix a 2017 Ford Focus recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • An independent shop may handle other repairs, but recall completion should be arranged through an authorized Ford dealer.
Does an open recall affect the trade-in value of the 2017 Ford Focus?
  • Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear; visit our trade-in page to get started.
  • Recall completion does not change the fact that the manufacturer remedy is free at an authorized dealer.
Schedule Ford Recall ServiceStart with the VIN, which allows our team to confirm whether your exact 2017 Ford Focus has an open recall. Bring the vehicle to Herb Chambers Ford of Westborough, and we can perform the applicable remedy according to Ford’s instructions. Even if you are uncertain whether a recall was completed, the check is free and worthwhile. Use our schedule service page to request a visit, or contact the dealership at 508-501-8253. We serve Westborough, Shrewsbury, Northborough, Southborough and nearby Massachusetts communities.

Recall Service & Dealership Highlights