Herb Chambers Ford of Westborough

2017 Ford Flex Recall

Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Flex?
  • NHTSA has issued two recalls for the 2017 Ford Flex, involving the rear suspension and engine components.
  • The rear suspension recall concerns rear suspension toe links that may fracture and change vehicle handling.
  • The engine recall concerns turbocharger oil supply tubes that may leak oil onto engine components.
How do I check if my 2017 Ford Flex has an open recall?
  • You can check your 2017 Ford Flex by VIN at NHTSA.gov or receive a free VIN check at our service department.
  • A VIN check confirms whether a manufacturer remedy remains open for your specific vehicle.
How much does a 2017 Ford Flex recall repair cost?
  • A 2017 Ford Flex recall repair is free at an authorized dealer when the vehicle has an applicable open recall.
  • Ford specifies the remedy, and an authorized franchise dealer performs the safety recall repair at no charge to the owner.
Can an independent shop fix a 2017 Ford Flex recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Our factory-trained technicians use manufacturer diagnostic tools and Ford procedures for recall work.
Does an open recall affect the trade-in value of the 2017 Ford Flex?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
  • Completing an eligible recall remedy can help you present a more complete vehicle history during a trade-in evaluation.

Recall Service & Dealership Highlights

Protect Your Safety

NHTSA’s reported recalls involve two important concerns. A rear suspension toe link may fracture from stress, causing a sudden change in handling and increasing crash risk. On vehicles with the affected 3.5L GTDI engine, an improperly brazed turbocharger oil supply tube may leak oil onto engine components, increasing the risk of fire if the oil reaches an ignition source. Waiting can leave a safety concern unresolved, even when the vehicle appears to drive normally. A VIN check identifies whether your specific Ford Flex requires action, and Ford’s applicable recall remedy is performed at no charge by an authorized dealer.

Local Ford Expertise

Herb Chambers Ford of Westborough provides recall assistance for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts when the manufacturer specifies replacement. The team can check your VIN, explain the rear suspension or engine campaign, and complete the applicable remedy at no charge. We make it easier to address a recall with a knowledgeable authorized Ford service department close to home. If you need help managing the visit, ask our team about service options, including how to get service now and pay later.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or contacting our service department. Then bring your Ford Flex to Herb Chambers Ford of Westborough so our team can confirm the campaign and complete the manufacturer remedy when applicable. You can schedule service even if you are unsure whether the recall is open, because the VIN check is free. Bring any manufacturer notice with you, mention concerns such as changed handling or an oil leak, and let our technicians guide you through the next step with clear, reassuring advice.