Defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Herb Chambers Ford of Westborough
2017 Ford Explorer Recall
Ford Explorer Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsStructure
FREE1 OPEN RECALL
NHTSA campaign 21V316000 · 616,967 vehicles affected
Consequence
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Rear Suspension
FREE3 OPEN RECALLS
NHTSA campaign 20V675000 · 318,381 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe l
Consequence
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
NHTSA campaign 19V435000 · 1,194,173 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
NHTSA campaign 17E048000 · 630 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence
A loss of the wheel or wheel end can increase the risk of a crash.
Corrective Action
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Seat
FREE2 OPEN RECALLS
NHTSA campaign 19V651000 · 311,907 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Consequence
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Corrective Action
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall is expected to begin October 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
NHTSA campaign 17V332000 · 2,204 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, Head Restraints" and 207
Consequence
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Corrective Action
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall is expected to begin on June 5, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Steering
FREE1 OPEN RECALL
NHTSA campaign 17V530000 · 253 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Consequence
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Engine
FREE1 OPEN RECALL
NHTSA campaign 16V925000 · 1,163 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Consequence
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Corrective Action
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall is expected to begin during February 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Structure1
FREE1 OPEN RECALL
NHTSA campaign 21V316000 · 616,967 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Rear Suspension3
FREE3 OPEN RECALLS
NHTSA campaign 20V675000 · 318,381 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe l
Consequence
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
NHTSA campaign 19V435000 · 1,194,173 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
NHTSA campaign 17E048000 · 630 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence
A loss of the wheel or wheel end can increase the risk of a crash.
Corrective Action
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Seat2
FREE2 OPEN RECALLS
NHTSA campaign 19V651000 · 311,907 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Consequence
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Corrective Action
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall is expected to begin October 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
NHTSA campaign 17V332000 · 2,204 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, Head Restraints" and 207
Consequence
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Corrective Action
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall is expected to begin on June 5, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Steering1
FREE1 OPEN RECALL
NHTSA campaign 17V530000 · 253 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Consequence
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Engine1
FREE1 OPEN RECALL
NHTSA campaign 16V925000 · 1,163 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Consequence
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Corrective Action
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall is expected to begin during February 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2017 Ford Explorer?
- NHTSA has issued eight recalls for certain 2017 Ford Explorer vehicles involving the Structure, Rear Suspension, Seat, Steering, and Engine components.
- The recalls address roof rail covers, rear toe links and wheel hub bearing application, seat frames, steering heat-shield fasteners, and turbocharger oil supply tubes.
How do I check if my 2017 Ford Explorer has an open recall?
- You can check your 2017 Ford Explorer by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
- Herb Chambers Ford of Westborough can verify the vehicle's recall status and explain the next step.
How much does a 2017 Ford Explorer recall repair cost?
- A 2017 Ford Explorer recall repair costs nothing at an authorized Ford dealer when the vehicle is covered by the campaign.
- Ford specifies the remedy, and the authorized dealer performs applicable manufacturer safety recall work at no charge.
Can an independent shop fix a 2017 Ford Explorer recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2017 Ford Explorer recall at no charge.
- An independent shop may provide other repairs, but recall completion should be handled by an authorized Ford dealer.
Does an open recall affect the trade-in value of the 2017 Ford Explorer?
- Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation for your 2017 Ford Explorer.
- Explore your options through our trade-in page after checking your VIN.
Recall Service & Dealership Highlights
Safety Comes First
NHTSA recall information identifies risks involving roof rail covers that may detach, rear toe links that may fracture and affect handling, and a wheel hub bearing application that could contribute to wheel-end separation. Certain seat frames may expose occupants to sharp edges or fail to restrain properly in a crash. Corroded steering heat-shield fasteners may increase steering effort, while a turbocharger oil leak could raise fire risk. Waiting can leave a known safety concern unresolved. A VIN check at Herb Chambers Ford of Westborough helps determine whether your Explorer needs one of these remedies, and applicable recall repairs are completed free of charge.
Ford Expertise Nearby
Herb Chambers Ford of Westborough provides authorized Ford recall service at 310 Turnpike Road, Rte 9, in Westborough, MA. Factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts to identify and correct applicable recall conditions. Whether your vehicle needs an inspection, replacement component, protective tape, fasteners, or another specified remedy, our team handles the work with the equipment and training designed for Ford vehicles. We serve Westborough, Northborough, Shrewsbury, Southborough, and nearby communities. Manufacturer safety recall remedies are performed at no charge to the owner when coverage applies.
Take the Next Step
Start by locating your vehicle identification number and asking our service team to check it against open Ford recall records. Bring your 2017 Ford Explorer to Herb Chambers Ford of Westborough for confirmation and any required remedy, even if you are unsure whether a previous owner completed the work. The VIN check is free, and recall repairs are performed at no charge when applicable. Do not wait for a symptom or another notice before asking questions. Schedule service or schedule an appointment online so our team can help resolve the concern.
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