Herb Chambers Ford of Westborough

2017 Ford Escape Recall

Ford Escape Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System

FREE1 OPEN RECALL

NHTSA campaign 16V617000 · 17,985 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, Power-Operated Window Systems.

Consequence

If a window closes on a body part, it can increase the risk of injury.

Corrective Action

Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Escape?
  • NHTSA has issued one recall for the 2017 Ford Escape, involving the Electrical System and power-operated window software.
  • The window settings may allow a window to close on an object or body part before auto-reversing, increasing the risk of injury.
  • Ford’s remedy is a free update to the power window operating system software.
How do I check if my 2017 Ford Escape has an open recall?
  • You can check your 2017 Ford Escape by entering its VIN at NHTSA.gov or requesting a free VIN check at our service department.
  • Our team can review the recall status and explain whether the manufacturer remedy remains open.
  • If you are unsure whether a prior repair was completed, schedule an appointment for a VIN review.
How much does a 2017 Ford Escape recall repair cost?
  • A 2017 Ford Escape recall repair costs nothing to the owner when completed by an authorized dealer.
  • The power window software update is performed free of charge under the manufacturer’s recall remedy.
  • If other service is needed, ask our team about options to get service now and pay later.
Can an independent shop fix a 2017 Ford Escape recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Factory-trained technicians use manufacturer diagnostic tools and approved procedures for recall work.
  • Herb Chambers Ford of Westborough can complete the applicable power window software update.
Does an open recall affect the trade-in value of the 2017 Ford Escape?
  • Buyers and dealers check recall status, so completing an open recall can help keep the vehicle’s transaction process clear.
  • For a valuation or next-step guidance, visit our trade-in page.
  • Our team can help you understand the recall status before you discuss your vehicle’s future.

Recall Service & Dealership Highlights

Protect Against Window Injury

NHTSA identifies one Electrical System recall for the 2017 Ford Escape. The power-operated window closing-force settings may allow a window to close on an object, including a body part, before the automatic reverse function activates. If contact occurs, the condition can increase the risk of injury. Waiting to confirm the recall status leaves an important safety question unresolved, especially when children or passengers may use the vehicle. Ford’s specified remedy is a power window operating system software update, and an authorized dealer performs that remedy free of charge. If you received a notice or have concerns about window operation, contact our team promptly.

Ford-Trained Recall Support

Herb Chambers Ford of Westborough provides recall assistance for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts and procedures to identify the applicable recall and complete Ford’s remedy correctly. For this recall, the required power window operating system software update is performed at no charge to the owner. Located at 310 Turnpike Road, Rte 9, our dealership offers a reassuring destination when you want authorized Ford expertise. From the initial VIN review through the completed repair, our service team is ready to answer questions and explain what happens next.

Simple Steps to Get Started

Start by locating your VIN and asking our service department to check whether the recall remains open. Bring your 2017 Ford Escape to Herb Chambers Ford of Westborough so a factory-trained technician can verify the vehicle and perform the manufacturer remedy when applicable. If you are unsure whether a prior repair was completed, still schedule service for a free VIN check. You can schedule service online, or contact our team for assistance. A prompt check can replace uncertainty with a clear, reassuring answer and help address the safety concern without a repair charge.