Herb Chambers Ford of Westborough

2016 Ford Flex Recall

Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Ford Flex?
  • NHTSA has identified two recalls for the 2016 Ford Flex: one affecting the rear suspension and one affecting the engine.
  • The rear suspension campaign concerns rear toe links that may fracture on certain vehicles with the Police Interceptor or SHO Performance Pack.
  • The engine campaign concerns turbocharger oil supply tubes on certain vehicles equipped with the 3.5L GTDI engine.
How do I check if my 2016 Ford Flex has an open recall?
  • You can check your 2016 Ford Flex at NHTSA.gov or receive a free VIN check at our service department.
  • Our team can verify open recall status and explain the applicable manufacturer remedy.
How much does a 2016 Ford Flex recall repair cost?
  • A 2016 Ford Flex recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall remedy.
  • Eligible repairs, including the specified inspection, replacement, or component remedy, are performed at no charge to the owner.
Can an independent shop fix a 2016 Ford Flex recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An independent shop may provide other maintenance, but recall remedies should be handled through an authorized Ford dealer.
Does an open recall affect the trade-in value of the 2016 Ford Flex?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in discussion for a 2016 Ford Flex.
  • Use our trade-in page to begin evaluating your vehicle, and ask our team about completing eligible recall work.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies two safety concerns associated with certain 2016 Ford Flex vehicles. A stressed rear suspension toe link may fracture, causing a sudden change in handling and increasing crash risk. On vehicles with the specified 3.5L GTDI engine, an improperly brazed turbocharger oil supply tube may leak oil onto engine components; contact with an ignition source can increase the risk of fire. Waiting can leave a safety issue unresolved. Herb Chambers Ford of Westborough can check your VIN and explain whether either campaign applies, so you can make an informed decision and address an open remedy promptly.

Factory-Authorized Recall Care

Herb Chambers Ford of Westborough provides manufacturer-focused recall service in Westborough, MA, for drivers from nearby communities including Northborough, Shrewsbury, Southborough, Hopkinton, and surrounding areas. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts to follow Ford’s specified remedy. Eligible recall work is completed free of charge to the owner, whether the repair calls for an inspection, replacement of turbocharger oil supply tubes, or replacement of rear suspension toe links. Choose an authorized franchise dealer for the equipment, training, and manufacturer process required for recall service.

Take the Next Step

Start with your VIN: check recall status through NHTSA.gov or contact our service department for a free check. If a campaign is open, bring your 2016 Ford Flex to Herb Chambers Ford of Westborough so our team can confirm the remedy and arrange the repair. You do not need to be certain that a recall applies before calling; uncertainty is a good reason to ask. Even if you received a notice years ago, schedule an appointment so the status can be reviewed. Our team will help you move forward with clear, reassuring guidance.