Herb Chambers Ford of Westborough

2016 Ford Escape Recall

Ford Escape Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 17V398000 · 3 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

In the event of a crash, if the driver's knee air bag does not inflate as intended, the driver has an increased risk of injury.

Corrective Action

Ford will notify owners, and dealers will replace driver's knee air bag, free of charge. The recall began on August 8, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C11.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Ford Escape?
  • NHTSA has issued one recall for the 2016 Ford Escape, affecting the Air Bag component and specifically the driver's knee airbag.
  • The affected airbag may not inflate properly in a crash, increasing the risk of driver injury.
  • Ford's remedy is replacement of the driver's knee airbag at no charge through an authorized dealer.
How do I check if my 2016 Ford Escape has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
  • Our team can explain whether the manufacturer remedy is still required and help you schedule service.
How much does a 2016 Ford Escape recall repair cost?
  • A 2016 Ford Escape recall repair costs nothing at an authorized dealer when the vehicle has an open manufacturer recall.
  • The driver's knee airbag replacement described by Ford is performed free of charge.
Can an independent shop fix a 2016 Ford Escape recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Authorized Ford technicians have the manufacturer procedures, diagnostic tools, and parts needed for the recall repair.
Does an open recall affect the trade-in value of the 2016 Ford Escape?
  • Buyers and dealers check recall status, so completing an open recall can help provide a clearer vehicle history when you value your trade-in.
  • Check the VIN and complete any required remedy before discussing your next vehicle.

Recall Service & Dealership Highlights

Protect Occupant Safety

NHTSA identifies one recall for certain 2016 Ford Escape vehicles involving the Air Bag component. The driver's knee airbag modules may have been produced without the inflator gas generant material, which means the airbag may not inflate properly in a crash. That condition can increase the driver's risk of injury. Waiting to confirm recall status leaves uncertainty around an important safety system. A quick VIN check can determine whether the remedy remains open, and an authorized dealer can replace the driver's knee airbag at no charge when the recall applies. If you received a notice or have questions, contact our team promptly rather than postponing the check.

Ford-Trained Recall Expertise

Herb Chambers Ford of Westborough provides factory-authorized recall support for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians follow Ford repair procedures and use manufacturer diagnostic tools to verify the vehicle's VIN and recall status. When a remedy is required, the team uses OEM parts and performs the driver's knee airbag replacement specified by Ford at no charge to the owner. This specialized approach gives you a clear answer and a repair aligned with the manufacturer campaign. Visit Herb Chambers Ford of Westborough at 310 Turnpike Road, Rte 9, for trusted local service.

Simple Next Steps

Start by locating your 2016 Ford Escape VIN and contacting our service department for a recall check. Bring the vehicle to Herb Chambers Ford of Westborough so our team can confirm the VIN, review the open campaign, and complete the manufacturer remedy when needed. If you are unsure whether the repair was completed, still schedule an appointment; the recall check is free, and an open recall repair is performed at no charge. Prompt action helps remove uncertainty from your vehicle's safety history and keeps the next step straightforward.