Herb Chambers Ford of Westborough

2015 Ford Fusion Hybrid Recall

Ford Fusion Hybrid Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Electrical

FREE1 OPEN RECALL

NHTSA campaign 18V592000 · 49,197 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford Fusion Hybrid?
  • NHTSA has issued two recalls for the 2015 Ford Fusion Hybrid involving the Electrical and Transmission components.
  • The Electrical recall concerns certain 120V convenience charge cords that can overheat and melt, increasing fire risk.
  • The Transmission recall concerns possible key removal outside Park, which can increase rollaway risk.
How do I check if my 2015 Ford Fusion Hybrid has an open recall?
  • You can check your 2015 Ford Fusion Hybrid by VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can confirm whether an applicable remedy remains open and arrange the repair.
How much does a 2015 Ford Fusion Hybrid recall repair cost?
  • A 2015 Ford Fusion Hybrid recall repair costs nothing when performed by an authorized Ford dealer under the manufacturer remedy.
  • Bring the vehicle in for confirmation before paying an independent shop for recall-related work.
Can an independent shop fix a 2015 Ford Fusion Hybrid recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Ford-trained technicians can verify the VIN and complete the applicable repair using manufacturer procedures.
Does an open recall affect the trade-in value of the 2015 Ford Fusion Hybrid?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
  • A completed manufacturer remedy gives the next owner clearer safety and service information.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA identifies two safety concerns for the 2015 Ford Fusion Hybrid. The Electrical recall involves certain 120V convenience charge cords that may lack thermistors; increased resistance during charging can make a cord overheat and melt, raising the risk of fire. The Transmission recall involves a key that may be removable when the transmission is not in Park, creating a possible rollaway hazard that could injure people nearby. Waiting leaves a potential safety issue unresolved. Have your VIN checked promptly and avoid relying on assumptions about whether a previous owner completed the remedy.

Ford-Trained Recall Care

At Herb Chambers Ford of Westborough, factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts when completing applicable recall work. The manufacturer remedy is performed at no charge when the vehicle qualifies. Our team serves Westborough, Northborough, Shrewsbury, Southborough, Hopkinton, and nearby communities across Massachusetts. We make it straightforward to bring your vehicle to an authorized Ford franchise dealer for a VIN check and the correct safety repair. Call 508-501-8253 or schedule an appointment with Herb Chambers Ford of Westborough.

Start With a Free VIN Check

Begin by checking your VIN through NHTSA.gov or contacting our service department. Bring your 2015 Ford Fusion Hybrid to Herb Chambers Ford of Westborough so our team can confirm open recall status and explain the next step. If you are unsure whether a recall notice applies or whether earlier work was completed, still schedule service; the check is free. We can perform the applicable manufacturer remedy at no charge. Ask about service specials for other eligible maintenance needs while your vehicle is here.