Herb Chambers Ford of Westborough

2015 Ford Fusion Energi Recall

Ford Fusion Energi Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Transmission

FREE1 OPEN RECALL

NHTSA campaign 14V736000 · 56,479 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standa

Consequence

If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.

Corrective Action

Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.

Find Out If We Can Help

Don't Want To Service? Sell Us Your Car!

Get a real offer for your car in minutes!

directions_car
location_on
Want to lookup by VIN? Click here.
Let's Go!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford Fusion Energi?
  • NHTSA has issued one recall for the 2015 Ford Fusion Energi, affecting the Transmission component.
  • The issue involves a key that may be removable while the transmission is not in Park, creating a potential rollaway risk.
  • Ford’s recall number is 14C11, and the remedy is performed free of charge by an authorized dealer.
How do I check if my 2015 Ford Fusion Energi has an open recall?
  • You can check your 2015 Ford Fusion Energi for an open recall at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can compare your VIN with the manufacturer’s open recall records.
  • If a recall is open, the authorized dealer can perform the manufacturer-specified remedy at no charge.
How much does a 2015 Ford Fusion Energi recall repair cost?
  • A 2015 Ford Fusion Energi recall repair costs nothing at an authorized dealer because the manufacturer safety remedy is free to the owner.
  • Contact the service department to confirm the VIN and arrange the repair.
Can an independent shop fix a 2015 Ford Fusion Energi recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An independent shop may provide other automotive services, but the Ford recall remedy should be completed through an authorized Ford dealer.
Does an open recall affect the trade-in value of the 2015 Ford Fusion Energi?
  • Buyers and dealers check recall status, so completing an open recall can matter when you trade in a 2015 Ford Fusion Energi.
  • Use our trade-in page to begin discussing your vehicle’s value, and ask the service team to check recall status.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA reports one Transmission recall for certain 2015 Ford Fusion Energi vehicles. The key may be removable even when the transmission is not in Park, which could cause a driver to think the vehicle is safely secured when it is not. That condition raises the risk of a rollaway that could strike and injure the driver, occupants, or bystanders. Waiting to confirm an open recall can leave a known safety concern unresolved. A prompt VIN check helps determine whether your vehicle needs Ford’s specified repair, and an authorized dealer completes that remedy free of charge when applicable.

Authorized Ford Expertise

Herb Chambers Ford of Westborough provides recall assistance with factory-trained technicians, manufacturer diagnostic tools, and OEM parts when the repair requires them. Our team follows Ford’s specified remedy instead of substituting a general inspection or unrelated repair. If your VIN shows an open recall, the eligible safety remedy is performed at no charge to you. Located in Westborough, MA, we serve drivers from Northborough, Shrewsbury, Southborough, Hopkinton, and surrounding communities. Trust Herb Chambers Ford of Westborough for clear answers and authorized Ford service.

Take the Next Step

Start by checking your VIN through NHTSA.gov or by contacting our service department for a free check. If an open recall is found, bring your 2015 Ford Fusion Energi to our Westborough location so the authorized remedy can be completed. You can schedule service even if you are unsure whether the repair was previously performed; our team can help clarify the vehicle’s status. Do not wait if you received a manufacturer notice or noticed a safety concern. A quick check can provide reassurance and the recall repair is free when applicable.