Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Herb Chambers Ford of Westborough
2015 Ford Flex Recall
Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsRear Suspension
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Parking Brake
FREE1 OPEN RECALL
NHTSA campaign 15V464000 · 7,165 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, Light
Consequence
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Rear Suspension1
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump1
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Parking Brake1
FREE1 OPEN RECALL
NHTSA campaign 15V464000 · 7,165 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, Light
Consequence
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2015 Ford Flex?
- NHTSA has identified three recalls for certain 2015 Ford Flex vehicles involving the rear suspension, fuel pump, and parking brake.
- The rear suspension recall concerns toe links that may fracture and change vehicle handling.
- The fuel pump recall concerns a fuel pump electric module component that may overheat, causing a stall or no-start condition.
- The parking brake recall concerns a brake that may not fully engage, creating a rollaway risk on a slope.
How do I check if my 2015 Ford Flex has an open recall?
- You can check your 2015 Ford Flex by entering its VIN at NHTSA.gov or by requesting a free VIN check from our service department.
- Herb Chambers Ford of Westborough can check the manufacturer’s open recall records and explain the next step.
How much does a 2015 Ford Flex recall repair cost?
- A 2015 Ford Flex recall repair is free at an authorized Ford dealer when the vehicle has an applicable open manufacturer recall.
- The remedy is defined by the manufacturer and may include inspection, replacement, or another specified repair.
Can an independent shop fix a 2015 Ford Flex recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2015 Ford Flex at no charge.
- An independent shop may perform other vehicle repairs, but manufacturer recall remedies should be handled by an authorized dealer.
Does an open recall affect the trade-in value of the 2015 Ford Flex?
- Buyers and dealers check recall status, so completing an open remedy can help support a smoother trade-in conversation.
- When you are ready to discuss your vehicle, visit our trade-in page.
Recall Service & Dealership Highlights
Safety Comes First
NHTSA recall information identifies three potential safety concerns for certain 2015 Ford Flex vehicles. A rear suspension toe link may fracture and cause a sudden change in handling. A fuel pump electric module component may overheat, resulting in an engine stall or preventing the vehicle from starting. A parking brake may fail to fully engage, allowing the vehicle to roll on a slope if it is left outside Park. Waiting can leave these risks unresolved. A free VIN check at Herb Chambers Ford of Westborough helps determine whether your vehicle has an open remedy and what action the manufacturer specifies.
Ford-Trained Service
Herb Chambers Ford of Westborough serves drivers throughout Westborough, Northborough, Shrewsbury, Southborough, and nearby communities with authorized Ford recall service. Our factory-trained technicians use manufacturer diagnostic tools, OEM parts, and Ford repair procedures to verify the VIN and perform the applicable remedy. Recall repairs are completed at no charge when covered by an open manufacturer recall. From the rear suspension and fuel pump to the parking brake, our team is equipped to help you understand the concern and move forward with confidence at our Westborough, MA, service center.
Simple Next Steps
Start by contacting our service department with your vehicle identification number, or schedule service online. Bring the 2015 Ford Flex to Herb Chambers Ford of Westborough so our team can check for open recalls and explain the manufacturer’s remedy. Schedule an appointment even if you are unsure whether a repair was completed; the VIN check is free, and eligible recall work is performed at no charge. Prompt attention is especially important when a recall may affect handling, starting, stalling, or parking-brake operation.
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