Herb Chambers Ford of Westborough

2015 Ford Escape Recall

Ford Escape Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

5 recalls found · All repairs FREE

Door Lock

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door i

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. This recall is expected to begin July 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford Escape?
  • NHTSA has issued five recalls for the 2015 Ford Escape involving the Door Lock, Seat Belt, Ignition, and Instrument Panel components.
  • The Door Lock component is involved in two recalls; each other component is involved in one.
How do I check if my 2015 Ford Escape has an open recall?
  • You can check your 2015 Ford Escape VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Our team can explain any open recall and the applicable manufacturer remedy.
How much does a 2015 Ford Escape recall repair cost?
  • A 2015 Ford Escape recall repair is free at an authorized dealer when the vehicle is covered by the recall.
  • Ford’s remedies for the recalls described by NHTSA are performed at no charge.
Can an independent shop fix a 2015 Ford Escape recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An authorized Ford dealer has the manufacturer procedures and equipment needed for recall completion.
Does an open recall affect the trade-in value of a 2015 Ford Escape?
  • Buyers and dealers check recall status, so completing an open remedy can support a smoother trade-in process; visit our trade-in page.
  • Herb Chambers Ford of Westborough can help you check recall status before you discuss your vehicle’s trade.

Recall Service & Dealership Highlights

Protect Occupants From Recall Risks

NHTSA recalls for the 2015 Ford Escape address door latch components that may break and allow a door to open while driving, improperly manufactured seat belt or seat mounting bolts that may fracture, ignition software that may let the engine continue running, and instrument panel software that may suppress safety warnings. These conditions can increase the risk of injury, an unintended vehicle movement, or a crash. Waiting to verify an open recall can leave a safety issue unresolved. A free VIN check helps identify whether your Escape needs a manufacturer remedy, even if the vehicle appears to operate normally.

Factory-Trained Recall Expertise

Herb Chambers Ford of Westborough uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to address applicable recall repairs correctly. When your 2015 Ford Escape has an open Ford safety recall, the specified remedy is performed at no charge through our authorized dealership. We proudly serve drivers in Westborough, Shrewsbury, Northborough, Southborough, Hopkinton, and nearby Massachusetts communities. Our location at 310 Turnpike Road, Rte 9 makes it convenient to bring your Escape to a team familiar with Ford safety procedures and recall completion requirements.

Start With a Free VIN Check

Begin by checking your 2015 Ford Escape VIN with NHTSA or by contacting our service department for a free check. If an open recall appears, bring the vehicle to Herb Chambers Ford of Westborough so our technicians can confirm the remedy and complete it at no charge. You can schedule an appointment even if you are unsure whether a previous repair was completed. Do not ignore a recall notice or a safety concern; our team can guide you through the next step and help restore confidence in your Escape.