Herb Chambers Ford of Westborough

2015 Ford C-Max Hybrid Recall

Ford C-Max Hybrid Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Door Lock

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door i

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. This recall is expected to begin July 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford C-Max Hybrid?
  • NHTSA has issued four recalls for the 2015 Ford C-Max Hybrid involving the Door Lock, Electrical, and Ignition components.
  • The Door Lock component is involved in two recalls involving latching performance and possible door opening while driving.
  • The Electrical recall concerns certain 120V convenience charge cords, and the Ignition recall concerns an engine that may continue running after shutoff.
How do I check if my 2015 Ford C-Max Hybrid has an open recall?
  • You can check your 2015 Ford C-Max Hybrid by VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can identify open recalls and arrange the applicable Ford remedy.
How much does a 2015 Ford C-Max Hybrid recall repair cost?
  • A 2015 Ford C-Max Hybrid recall repair costs nothing when completed at an authorized dealer because the manufacturer remedy is free.
  • Ford specifies the repair, which may include inspecting or replacing door latches, replacing a charge cord, or updating body control module software.
Can an independent shop fix a 2015 Ford C-Max Hybrid recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2015 Ford C-Max Hybrid at no charge.
  • Authorized Ford technicians use manufacturer diagnostic tools, procedures, and parts for recall work.
Does an open recall affect the trade-in value of the 2015 Ford C-Max Hybrid?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
  • Recall repairs are free at an authorized Ford dealer, making it worthwhile to resolve an open campaign before discussing your vehicle's value.

Recall Service & Dealership Highlights

Protect Occupants and Property

NHTSA recall information identifies door-latch defects that can prevent a door from securing correctly or allow it to open while driving, creating an injury risk. A separate electrical recall concerns certain 120V convenience charge cords that can overheat and melt, increasing the risk of fire. The ignition recall addresses an engine that may continue running after shutoff, which could allow unintended vehicle movement. Waiting to verify recall status leaves these safety concerns unresolved. If you notice a door-latching concern, heat damage to a charge cord, or an engine that does not turn off normally, contact an authorized Ford service department promptly.

Authorized Ford Service Nearby

Herb Chambers Ford of Westborough provides authorized recall service for drivers in Westborough, Northborough, Shrewsbury, Worcester, and nearby Massachusetts communities. Factory-trained technicians use manufacturer diagnostic tools and OEM parts to follow Ford's specified remedy. That means your VIN can be checked and an applicable recall repair can be completed correctly at no charge to you. Herb Chambers Ford of Westborough is located at 310 Turnpike Road, Rte 9, Westborough, MA. Call 508-501-8253 or schedule service with the team.

Simple Steps to Resolve a Recall

Start by locating your VIN and requesting a recall check through NHTSA.gov or the Herb Chambers Ford of Westborough service department. Bring your vehicle in so the team can verify the VIN, confirm whether a campaign remains open, and complete the manufacturer remedy when applicable. If you are unsure whether a prior repair was completed, still schedule an appointment; the VIN check is free. Prompt service can provide reassurance and address an important safety concern without a repair charge.