Herb Chambers Ford of Westborough

2014 Ford Fusion Hybrid Recall

Ford Fusion Hybrid Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical

FREE1 OPEN RECALL

NHTSA campaign 18V592000 · 49,197 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Find Out If We Can Help

Don't Want To Service? Sell Us Your Car!

Get a real offer for your car in minutes!

directions_car
location_on
Want to lookup by VIN? Click here.
Let's Go!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Ford Fusion Hybrid?
  • NHTSA identifies one recall for the 2014 Ford Fusion Hybrid, affecting the Electrical component and concerning certain 120V convenience charge cords.
  • The affected cords may lack thermistors, allowing increased resistance in household outlets or wiring to cause overheating and melting.
  • An overheated cord can increase the risk of a fire.
How do I check if my 2014 Ford Fusion Hybrid has an open recall?
  • You can check your 2014 Ford Fusion Hybrid by using the VIN lookup at NHTSA.gov or by getting a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can verify whether the campaign applies to your specific vehicle and equipment.
How much does a 2014 Ford Fusion Hybrid recall repair cost?
  • A 2014 Ford Fusion Hybrid recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall remedy.
  • For this campaign, Ford specifies replacement of the affected 120V convenience cord with a cord that includes a thermistor, free of charge.
Can an independent shop fix a 2014 Ford Fusion Hybrid recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An authorized Ford dealer has the manufacturer procedures, diagnostic tools, and equipment needed to complete the recall remedy.
Does an open recall affect the trade-in value of the 2014 Ford Fusion Hybrid?
  • Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear; visit our trade-in page to begin.
  • Herb Chambers Ford of Westborough can help you check the VIN before you discuss your vehicle’s trade-in.

Recall Service & Dealership Highlights

Address the Charging Risk

NHTSA identifies one Electrical recall involving certain 120V convenience charge cords supplied for use with Ford C-Max Energi, Fusion Energi, and Focus Electric vehicles. Some cords were made without thermistors, so increased resistance in a household outlet or wiring can cause a cord to overheat and melt during charging. An overheated cord can increase the risk of a fire. Waiting may leave an affected cord in service, so owners should request a VIN check promptly, especially after receiving a manufacturer notice or noticing a charging concern. Ford’s specified remedy is replacement with a thermistor-equipped cord at no charge through an authorized dealer.

Authorized Ford Expertise

Herb Chambers Ford of Westborough provides authorized recall support in Westborough, MA, for drivers from nearby communities including Northborough, Shrewsbury, Southborough, and beyond. Our factory-trained technicians follow Ford procedures and use manufacturer diagnostic tools to verify campaign eligibility and complete the correct remedy. OEM parts and equipment help ensure the repair matches Ford’s requirements. The recall remedy is performed at no charge when the campaign applies. Visit us at 310 Turnpike Road, Rte 9, Westborough, or schedule an appointment before continuing to use equipment that may be affected.

Start With a Free VIN Check

Begin by checking your VIN at NHTSA.gov or contacting our service department. If the campaign applies, bring the vehicle and the relevant charging equipment to Herb Chambers Ford of Westborough so our team can verify the recall and perform Ford’s remedy. You can schedule service even if you are unsure whether the repair was previously completed; the VIN check is free. Our team can explain the next step clearly and help you move forward with confidence. Service financing is available if additional needs arise, helping you get service now and pay later.