Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Herb Chambers Ford of Westborough
2014 Ford Flex Recall
Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsRear Suspension
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Seat
FREE1 OPEN RECALL
NHTSA campaign 14V710000 · 113,418 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federa
Consequence
Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Corrective Action
Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Axle Shaft
FREE1 OPEN RECALL
NHTSA campaign 14V393000 · 83,250 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis
Consequence
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Corrective Action
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Rear Suspension1
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump1
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Seat1
FREE1 OPEN RECALL
NHTSA campaign 14V710000 · 113,418 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federa
Consequence
Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Corrective Action
Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Axle Shaft1
FREE1 OPEN RECALL
NHTSA campaign 14V393000 · 83,250 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis
Consequence
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Corrective Action
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2014 Ford Flex?
- NHTSA has issued four recalls associated with the 2014 Ford Flex, involving the rear suspension, fuel pump, seat, and axle shaft.
- The reported concerns include fractured toe links, fuel pump power loss, incorrect passenger airbag suppression, and halfshaft disengagement.
How do I check if my 2014 Ford Flex has an open recall?
- You can check your 2014 Ford Flex by VIN at NHTSA.gov or receive a free VIN check at our service department.
- Call Herb Chambers Ford of Westborough or schedule an appointment so our team can help verify recall status.
How much does a 2014 Ford Flex recall repair cost?
- A 2014 Ford Flex recall repair is free at an authorized dealer when the vehicle is covered by the manufacturer’s recall.
- The remedy depends on the specific recall and VIN, and may include inspection, replacement, or recalibration.
Can an independent shop fix a 2014 Ford Flex recall?
- No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
- Authorized Ford technicians have access to the required manufacturer procedures, diagnostic equipment, and OEM recall parts.
Does an open recall affect the trade-in value of the 2014 Ford Flex?
- Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
- Completing an eligible recall remedy can provide useful documentation when discussing your vehicle.
Recall Service & Dealership Highlights
Safety Comes First
NHTSA recall information identifies four potential safety concerns associated with the 2014 Ford Flex. A fractured rear toe link can cause a sudden handling change. Fuel pump module overheating can cause a stall or prevent the engine from starting. A seat classification issue may improperly suppress the passenger airbag, while an axle shaft retention problem can interrupt power to the wheels or allow the vehicle to roll away without the parking brake applied. Waiting can leave a safety-related condition unresolved. A VIN check clarifies whether your Flex is affected and whether the manufacturer remedy remains open.
Ford Expertise Nearby
Herb Chambers Ford of Westborough provides authorized Ford recall support from 310 Turnpike Road, Rte 9, in Westborough, MA. Our factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts to verify coverage and complete eligible recall remedies. When a recall applies, the manufacturer remedy is performed at no charge to the owner. We welcome drivers from Westborough, Shrewsbury, Northborough, Southborough, Grafton, and surrounding communities. Choose Herb Chambers Ford of Westborough for knowledgeable guidance and a reassuring path from recall question to completed repair.
Take the Next Step
Start by locating your VIN and asking our service team to check your 2014 Ford Flex for open recalls. Bring the vehicle to Herb Chambers Ford of Westborough so a technician can confirm the condition and explain the manufacturer’s remedy. If you are unsure whether a prior repair was completed, schedule service anyway—the VIN check is free. Use our online schedule service page or contact the dealership at 508-501-8253. Prompt attention helps you address safety concerns with confidence and keep your Flex ready for the road.
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