Defect
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Herb Chambers Ford of Westborough
2014 Ford Explorer Recall
Ford Explorer Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsAxle Shaft
FREE1 OPEN RECALL
NHTSA campaign 20V692000 · 15,587 vehicles affected
Consequence
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners will receive an interim notification about the recall beginning November 30, 2020. A second letter will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Rear Suspension
FREE4 OPEN RECALLS
NHTSA campaign 20V675000 · 318,381 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe l
Consequence
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
NHTSA campaign 19V435000 · 1,194,173 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
NHTSA campaign 17E048000 · 630 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence
A loss of the wheel or wheel end can increase the risk of a crash.
Corrective Action
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
NHTSA campaign 16V245000 · 75,364 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
Consequence
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall is expected to begin on June 9, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Axle Shaft1
FREE1 OPEN RECALL
NHTSA campaign 20V692000 · 15,587 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Consequence
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners will receive an interim notification about the recall beginning November 30, 2020. A second letter will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Rear Suspension4
FREE4 OPEN RECALLS
NHTSA campaign 20V675000 · 318,381 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe l
Consequence
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
NHTSA campaign 19V435000 · 1,194,173 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
NHTSA campaign 17E048000 · 630 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence
A loss of the wheel or wheel end can increase the risk of a crash.
Corrective Action
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
NHTSA campaign 16V245000 · 75,364 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
Consequence
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall is expected to begin on June 9, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2014 Ford Explorer?
- NHTSA has identified five recalls for the 2014 Ford Explorer involving the axle shaft and rear suspension components.
- The reported risks include unintended vehicle movement, loss of motive power, sudden handling changes, wheel or wheel-end separation, and loss of steering control.
How do I check if my 2014 Ford Explorer has an open recall?
- You can check your 2014 Ford Explorer at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
- A VIN check confirms whether a manufacturer recall remedy remains open for your specific vehicle.
How much does a 2014 Ford Explorer recall repair cost?
- A 2014 Ford Explorer recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer safety recall.
- The dealer performs the remedy defined by the manufacturer at no charge to the owner.
Can an independent shop fix a 2014 Ford Explorer recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Ford Explorer recall at no charge.
- Herb Chambers Ford of Westborough uses Ford-approved procedures and equipment for recall service.
Does an open recall affect the trade-in value of the 2014 Ford Explorer?
- Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2014 Ford Explorer; visit our trade-in page to get started.
- Completing an eligible recall remedy can make the vehicle’s safety history easier to document during a trade-in conversation.
Recall Service & Dealership Highlights
Safety Comes First
NHTSA recall information for the 2014 Ford Explorer describes an axle shaft support bracket that may fail on certain front-wheel-drive vehicles, potentially causing unintended movement in Park or loss of motive power. Rear suspension recalls address toe links that may fracture because of stress or improper welding, possibly causing sudden handling changes or loss of steering control. A separate wheel hub bearing application issue may allow wheel or wheel-end separation. These conditions can increase crash risk, so waiting to verify recall status is not worth the uncertainty. A free VIN check helps identify whether your Explorer needs prompt manufacturer service.
Ford-Trained Recall Care
At Herb Chambers Ford of Westborough, factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts when completing an applicable recall remedy. Recall work is performed at no charge to the owner through the authorized Ford dealership network. Our team can check your VIN, explain the relevant repair, and help arrange the next step with clear, reassuring guidance. Located in Westborough, MA, Herb Chambers Ford of Westborough serves drivers from Shrewsbury, Northborough, Southborough, Hopkinton, and surrounding communities seeking dependable Ford service.
Simple Next Steps
Start by checking your Explorer’s VIN with NHTSA.gov or our service department. Then bring the vehicle to Herb Chambers Ford of Westborough so our team can confirm open recall status and complete the manufacturer remedy when applicable. If you are unsure whether prior work was finished, schedule an appointment and let us verify it—there is no charge for the recall check. Keep your recall notice available if you received one, and contact us at 508-501-8253 with questions. Schedule service today for a straightforward path forward.
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