Herb Chambers Ford of Westborough

2014 Ford C-Max Hybrid Recall

Ford C-Max Hybrid Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

7 recalls found · All repairs FREE

Door Lock

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door i

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. This recall is expected to begin July 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Ford C-Max Hybrid?
  • NHTSA has issued seven recalls for the 2014 Ford C-Max Hybrid involving Door Lock, Electrical, Air Bag, Steering and Front Seat Recliner components.
  • Door Lock is involved in two recalls, Electrical in one, Air Bag in two, Steering in one and Front Seat Recliner in one.
How do I check if my 2014 Ford C-Max Hybrid has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can confirm open campaigns and explain the required remedy.
How much does a 2014 Ford C-Max Hybrid recall repair cost?
  • A 2014 Ford C-Max Hybrid recall repair costs nothing when completed by an authorized dealer.
  • Manufacturer safety recall remedies are performed at no charge to the owner.
Can an independent shop fix a 2014 Ford C-Max Hybrid recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Ford-trained dealership technicians use the manufacturer’s tools, procedures and parts for recall work.
Does an open recall affect the trade-in value of the 2014 Ford C-Max Hybrid?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process.
  • Explore your options through our trade-in page.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies door-latch defects that may leave a door unsecured and able to open while driving, increasing injury risk. It also identifies a charging cord that can overheat and melt, increasing fire risk. Air-bag restraint control module issues may prevent airbags or seat-belt pretensioners from working as intended, or delay side-curtain deployment. An improperly assembled steering gear may impair steering, while weak front seat recliner welds may allow a seatback to loosen or lean. Waiting can leave these safety concerns unresolved, so check your VIN and address any open recall promptly.

Trusted Ford Expertise

Herb Chambers Ford of Westborough provides recall support for drivers throughout Westborough, Shrewsbury, Northborough, Southborough and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools, Ford procedures and OEM parts to identify the correct campaign and complete the specified remedy. Recall repairs are performed at no charge to the owner through an authorized Ford dealer, giving you a knowledgeable local resource for safety work. Visit us at 310 Turnpike Road, Rte 9, Westborough, MA, and let Herb Chambers Ford of Westborough help you move forward with confidence.

Simple Next Steps

Start by checking the C-Max Hybrid VIN with NHTSA or contact our service team for a free VIN check. If an open recall appears, bring the vehicle to our Westborough service department so a factory-trained technician can verify the condition and perform the manufacturer remedy. If you are unsure whether earlier work was completed, still schedule an appointment; the check is free. We can also explain what to bring, answer your questions and help arrange a convenient visit. Do not wait when a safety concern may affect your vehicle.