Herb Chambers Ford of Westborough

2014 Ford C-Max Energi Recall

Ford C-Max Energi Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

7 recalls found · All repairs FREE

Door Lock

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door i

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. This recall is expected to begin July 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Ford C-Max Energi?
  • NHTSA identifies seven recalls for the 2014 Ford C-Max Energi involving Door Lock, Electrical, Air Bag, Steering, and Front Seat Recliner components.
  • Door-lock recalls may allow a door to appear latched when it is not secure. The electrical recall addresses charging cords that may overheat. Air-bag recalls concern restraint-control-module operation, while other recalls involve steering gear assembly and front-seat recliner welds.
How do I check if my 2014 Ford C-Max Energi has an open recall?
  • You can check your 2014 Ford C-Max Energi at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can compare your VIN with Ford's open recall records and explain the next step.
How much does a 2014 Ford C-Max Energi recall repair cost?
  • A 2014 Ford C-Max Energi recall repair costs nothing when performed by an authorized Ford dealer as the manufacturer's remedy.
  • Depending on the recall, the remedy may include inspection, replacement, or reprogramming by a factory-trained technician.
Can an independent shop fix a 2014 Ford C-Max Energi recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Authorized Ford technicians use manufacturer diagnostic tools and Ford-approved parts and procedures for recall work.
Does an open recall affect the trade-in value of the 2014 Ford C-Max Energi?
  • Buyers and dealers check recall status, so completing an open recall can help provide a clearer trade-in evaluation; visit our trade-in page to get started.
  • Complete the free VIN check before discussing your vehicle's trade-in value with our team.

Recall Service & Dealership Highlights

Protect Occupants Promptly

NHTSA recall information identifies door-latch defects that may allow a door to open while driving, a charging cord problem that may cause overheating and fire, and restraint-control-module issues that could affect air-bag or seat-belt pretensioner operation. Certain vehicles may also have a steering gear that can impair steering or a seatback that can loosen because of substandard welds. These conditions can affect basic control and occupant protection. Waiting may leave a safety issue unresolved, especially when a door, steering system, charging cord, or restraint system is involved. Bring your vehicle to an authorized Ford service department for a VIN check and any free remedy that applies.

Ford Expertise in Westborough

Herb Chambers Ford of Westborough provides recall service for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians understand Ford safety campaigns and use manufacturer diagnostic tools to verify the VIN, identify open work, and perform the specified remedy. When parts are required, the team uses OEM parts and follows Ford procedures. Recall inspections, replacements, and reprogramming are completed at no charge to the owner when covered by the manufacturer recall. Choose Herb Chambers Ford of Westborough for knowledgeable local support, clear communication, and a reassuring path from recall notice to completed repair.

Start With a Free VIN Check

Start by checking your VIN through NHTSA.gov or contacting our service team. Then bring your vehicle to Herb Chambers Ford of Westborough so a technician can confirm open recall work and explain the manufacturer remedy. If you are unsure whether a previous repair was completed, still schedule service—the VIN check is free. Use our online scheduler to schedule service or schedule an appointment that fits your day. Prompt attention helps address safety concerns sooner, and recall repairs are performed at no charge when applicable.