Herb Chambers Ford of Westborough

2013 Ford Fusion Hybrid Recall

Ford Fusion Hybrid Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical

FREE1 OPEN RECALL

NHTSA campaign 18V592000 · 49,197 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Find Out If We Can Help

Don't Want To Service? Sell Us Your Car!

Get a real offer for your car in minutes!

directions_car
location_on
Want to lookup by VIN? Click here.
Let's Go!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Ford Fusion Hybrid?
  • NHTSA has issued one recall for the 2013 Ford Fusion Hybrid, involving the Electrical component and certain 120V Convenience charge cords.
  • The cords may overheat and melt during charging when resistance increases in the home's outlet or wiring, creating a possible fire risk.
  • Ford's remedy is replacement with a 120V convenience cord that includes a thermistor, free of charge.
How do I check if my 2013 Ford Fusion Hybrid has an open recall?
  • You can check your 2013 Ford Fusion Hybrid at NHTSA.gov or receive a free VIN check at our service department.
  • Our team can explain whether the recall applies and help arrange the manufacturer remedy when needed.
How much does a 2013 Ford Fusion Hybrid recall repair cost?
  • A 2013 Ford Fusion Hybrid recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed free of charge.
  • The affected charge cord replacement is covered as a safety recall remedy.
Can an independent shop fix a 2013 Ford Fusion Hybrid recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An authorized Ford service department has the appropriate manufacturer process for completing and documenting the recall repair.
Does an open recall affect the trade-in value of the 2013 Ford Fusion Hybrid?
  • Buyers and dealers check recall status, so completing an open recall can help provide greater confidence during a trade-in evaluation.
  • When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Address the Charging Risk

NHTSA reports one Electrical recall involving certain 120V Convenience charge cords supplied for use with Ford Fusion Energi vehicles. Some cords were manufactured without thermistors, which can allow increased resistance in a home's outlet or wiring to make the cord overheat and melt during charging. An overheated cord can increase the risk of a fire. Waiting to confirm your VIN can leave a potentially affected cord in service longer than necessary. If you received a recall notice, noticed a safety concern, or are uncertain whether the work was completed, contact our service team promptly. The manufacturer remedy replaces the affected cord with a thermistor-equipped cord at no charge.

Ford-Focused Service in Westborough

Herb Chambers Ford of Westborough provides authorized Ford recall assistance in Westborough, MA, for drivers from Shrewsbury, Northborough, Southborough, Hopkinton, and surrounding communities. Factory-trained technicians use manufacturer diagnostic tools and OEM parts to verify recall status and perform the specified remedy correctly. Because recall repairs are manufacturer safety remedies, the qualifying repair is completed free of charge at an authorized franchise dealer. Our team can answer questions about the 120V Convenience charge cord recall, explain the next step, and help you feel confident before returning to the road. Visit us at 310 Turnpike Road, Rte 9, Westborough, MA.

Start With a Free VIN Check

Begin by checking your VIN with our service department or through NHTSA.gov. If the recall is open, bring your vehicle to Herb Chambers Ford of Westborough so our team can confirm the condition and complete the manufacturer remedy. You can schedule service even if you are unsure whether the repair was previously performed; the VIN check is free and helps clarify your vehicle's status. Have a manufacturer notice with you if one arrived, and tell the advisor about any charging concerns. When you are ready, schedule an appointment for prompt recall assistance.