Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Herb Chambers Ford of Westborough
2013 Ford Flex Recall
Ford Flex Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsRear Suspension
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Fuel Leak
FREE2 OPEN RECALLS
NHTSA campaign 15V812000 · 868 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence
A fuel leak in the presence of an ignition source may result in a fire.
Corrective Action
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
NHTSA campaign 13V227000 · 390,783 vehicles affected
Defect
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence
A fuel leak in the presence of an ignition source may result in a fire.
Corrective Action
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall is expected to begin on July 15, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Steering
FREE1 OPEN RECALL
NHTSA campaign 15V340000 · 393,623 vehicles affected
Defect
Ford Moor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor s
Consequence
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Corrective Action
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Axle Shaft
FREE1 OPEN RECALL
NHTSA campaign 14V393000 · 83,250 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis
Consequence
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Corrective Action
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Rear Suspension1
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump1
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Fuel Leak2
FREE2 OPEN RECALLS
NHTSA campaign 15V812000 · 868 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence
A fuel leak in the presence of an ignition source may result in a fire.
Corrective Action
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
NHTSA campaign 13V227000 · 390,783 vehicles affected
Defect
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence
A fuel leak in the presence of an ignition source may result in a fire.
Corrective Action
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall is expected to begin on July 15, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Steering1
FREE1 OPEN RECALL
NHTSA campaign 15V340000 · 393,623 vehicles affected
Defect
Ford Moor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor s
Consequence
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Corrective Action
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Axle Shaft1
FREE1 OPEN RECALL
NHTSA campaign 14V393000 · 83,250 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis
Consequence
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Corrective Action
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2013 Ford Flex?
- NHTSA recall information identifies six recalls for certain 2013 Ford Flex vehicles, involving the rear suspension, fuel pump, fuel leak, steering, and axle shaft.
- The campaigns address possible suspension-link fracture, fuel-pump power loss, fuel leaks, loss of steering assist, and halfshaft disengagement.
How do I check if my 2013 Ford Flex has an open recall?
- You can check your VIN at NHTSA.gov or receive a free VIN check at the Herb Chambers Ford of Westborough service department.
- Our team can identify whether an eligible Ford campaign remains open for your exact vehicle.
How much does a 2013 Ford Flex recall repair cost?
- A 2013 Ford Flex recall repair costs nothing at an authorized Ford dealer when the vehicle is covered by the campaign.
- Ford defines the remedy, and eligible repairs are performed at no charge to the owner.
Can an independent shop fix a 2013 Ford Flex recall?
- No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
- An independent shop may handle unrelated maintenance, but Ford recall campaigns should be addressed through an authorized Ford service department.
Does an open recall affect the trade-in value of the 2013 Ford Flex?
- Buyers and dealers check recall status, so an open campaign may affect how your 2013 Ford Flex is evaluated; visit our trade-in page to get started.
- Completing an eligible recall can provide useful documentation when discussing your vehicle.
Recall Service & Dealership Highlights
Address Safety Concerns
NHTSA recall information identifies defects that can affect important systems on certain 2013 Ford Flex vehicles. A fractured rear toe link may suddenly change handling. Fuel-pump module overheating may stall the engine or prevent starting. Cracked fuel delivery modules may leak fuel and create a fire risk. Loss of electric steering assist can require extra effort at low speeds, while an improperly retained halfshaft may interrupt power to the wheels or allow the vehicle to roll. Waiting can leave a safety concern unresolved, so check your VIN and arrange recall service promptly, even if the vehicle seems to drive normally.
Factory-Authorized Expertise
Herb Chambers Ford of Westborough uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to address Ford safety campaigns correctly. Our team checks the VIN, confirms campaign eligibility, and follows Ford’s specified remedy for the affected component. Eligible recall repairs are completed free of charge to the owner at our Westborough, MA dealership. We serve drivers from Westborough, Shrewsbury, Northborough, Southborough, Worcester, and nearby communities. When your vehicle needs attention, trust an authorized Ford service department familiar with manufacturer procedures and recall documentation.
Start With a VIN Check
Begin by locating your VIN and contacting Herb Chambers Ford of Westborough. Bring your 2013 Ford Flex to our service department so our team can check for open campaigns and explain the next step. If you are unsure whether a recall repair was completed, schedule service or schedule an appointment for a complimentary VIN check. The inspection helps identify the correct Ford remedy before work begins. Do not wait for a symptom; recall concerns can involve safety systems that appear normal until a failure occurs.
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