Herb Chambers Ford of Westborough

2013 Ford Explorer Recall

Ford Explorer Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

9 recalls found · All repairs FREE

Rear Suspension

FREE3 OPEN RECALLS

NHTSA campaign 20V675000 · 318,381 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe l

Consequence

A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Ford Explorer?
  • NHTSA has issued 9 recalls for the 2013 Ford Explorer involving the rear suspension, fuel leak, door, steering, door lock, and fuel tank components.
  • Rear suspension recalls concern toe-link fractures and a wheel hub bearing application that could allow wheel or wheel-end separation.
  • Fuel-related recalls concern possible fuel delivery module or fuel tank leaks that may create a fire risk.
How do I check if my 2013 Ford Explorer has an open recall?
  • You can check your 2013 Ford Explorer by VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Ford of Westborough can review the VIN and identify whether an open manufacturer recall remedy applies.
How much does a 2013 Ford Explorer recall repair cost?
  • A 2013 Ford Explorer recall repair costs nothing when the manufacturer remedy is completed by an authorized dealer.
  • Eligible recall inspections, software updates, and replacement parts are performed at no charge to the owner.
Can an independent shop fix a 2013 Ford Explorer recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • An independent shop may provide other repairs, but recall completion should be handled by an authorized Ford dealer.
Does an open recall affect the trade-in value of the 2013 Ford Explorer?
  • An open recall can affect the trade-in process because buyers and dealers check recall status; visit our trade-in page to begin.
  • Completing eligible recall work can help provide clearer documentation when your vehicle is evaluated.

Recall Service & Dealership Highlights

Protect Your Driving Safety

NHTSA recall information identifies risks involving the 2013 Ford Explorer’s rear suspension, fuel system, doors, steering, door locks, and fuel tank. Rear toe-link fractures may change handling or reduce steering control, while a wheel-end separation could increase crash risk. Fuel delivery module and fuel tank concerns may allow fuel to leak and create a fire hazard. Door-handle and child-lock issues may affect occupant protection, and loss of steering assist can require extra effort at low speeds. Waiting leaves a known safety concern unresolved, so have the VIN checked promptly and arrange the free remedy if an open recall applies.

Ford-Trained Recall Expertise

At Herb Chambers Ford of Westborough, factory-trained technicians use manufacturer diagnostic tools and OEM parts to complete eligible recall remedies correctly. Our authorized Ford service department can inspect or replace affected components, update the power steering control module, and perform the manufacturer’s specified repair at no charge to the owner. We welcome drivers from Westborough, Worcester, Shrewsbury, Northborough, Southborough, and nearby Massachusetts communities. When you choose a franchise dealer, your recall visit follows Ford’s repair procedure and gives your vehicle the focused attention its safety systems deserve.

Start With a Free VIN Check

Locate the VIN, contact our service department, and bring your Explorer to Herb Chambers Ford of Westborough for a recall review. If you are unsure whether a previous owner completed the work, schedule service anyway—the VIN check is free and can identify the next step. Our team will explain the applicable manufacturer remedy and arrange the visit that fits your needs. Do not wait for a warning light or another notice before acting. Schedule service online or call 508-501-8253 so we can help resolve eligible recall work promptly and at no charge.