Herb Chambers Ford of Westborough

2013 Ford Edge Recall

Ford Edge Recall service at Herb Chambers Ford of Westborough in Westborough, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Axle Shaft

FREE1 OPEN RECALL

NHTSA campaign 14V393000 · 83,250 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis

Consequence

If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.

Corrective Action

Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Ford Edge?
  • NHTSA has issued two recalls for the 2013 Ford Edge, involving the Axle Shaft and Fuel Leak components.
  • The Axle Shaft recall addresses possible halfshaft disengagement and related loss of power transmission or vehicle roll-away risk.
  • The Fuel Leak recall addresses a possible cracked fuel line pulse damper housing that could allow fuel to leak and increase fire risk.
How do I check if my 2013 Ford Edge has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Our team can compare your VIN with open manufacturer recall records and explain the applicable remedy.
How much does a 2013 Ford Edge recall repair cost?
  • A 2013 Ford Edge recall repair is free at an authorized dealer when the vehicle has an open manufacturer recall.
  • The manufacturer defines the remedy, and the authorized dealer completes the covered repair at no charge to the owner.
Can an independent shop fix a 2013 Ford Edge recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2013 Ford Edge at no charge.
  • Independent shops may provide other automotive services, but the authorized dealer completes the factory recall remedy.
Does an open recall affect the trade-in value of the 2013 Ford Edge?
  • Buyers and dealers check recall status, so completing an open recall can help clarify the vehicle’s condition during a trade-in evaluation.
  • When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Address Safety Concerns Promptly

NHTSA recall information identifies two safety-related areas for the 2013 Ford Edge. An improperly retained halfshaft may move outward and disengage from the linkshaft, potentially stopping power from reaching the wheels and increasing crash risk. The vehicle may also roll away if the parking brake is not applied before exiting. On certain vehicles with a 2.0L engine, a cracked fuel line pulse damper housing may cause fuel odor, seepage, or a continuous leak, creating a fire risk near an ignition source. Waiting can leave a potential safety condition unresolved, so arrange a VIN check and manufacturer remedy as soon as possible.

Factory-Backed Service in Westborough

Herb Chambers Ford of Westborough provides authorized Ford recall service for drivers in Westborough, Northborough, Shrewsbury, Southborough, and nearby Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools to verify open recall status and inspect the affected systems according to Ford’s instructions. When the VIN confirms an open recall, the manufacturer remedy is completed at no charge to the owner, using the appropriate OEM parts when replacement is required. From axle shaft inspection to the applicable fuel line repair, our team delivers knowledgeable, reassuring service close to home at 310 Turnpike Road, Rte 9.

Check Your VIN and Schedule

Start with your VIN, even if you are unsure whether a previous owner completed the repair or you have not noticed a symptom. Our service department can perform the recall check, explain the result, and identify the manufacturer remedy that applies to your vehicle. If service is needed, bring your Edge to Herb Chambers Ford of Westborough and let our team complete the covered work. Schedule an appointment online, or contact the dealership at 508-501-8253. A free check is a simple next step toward driving with greater confidence.