Herb Chambers Ford of Westborough
Ford C-Max Hybrid Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 13V085000 · Reported Mar 7, 2013 · 5,675 vehicles affected
Defect
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Consequence
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Corrective Action
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
NHTSA campaign 13V303000 · Reported Jul 10, 2013 · 33,021 vehicles affected
Defect
Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact.
Consequence
In the event of a crash, an occupant could be at an increased risk of an injury.
Corrective Action
Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
NHTSA campaign 13V085000 · Reported Mar 7, 2013 · 5,675 vehicles affected
Defect
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Consequence
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Corrective Action
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
NHTSA campaign 13V303000 · Reported Jul 10, 2013 · 33,021 vehicles affected
Defect
Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact.
Consequence
In the event of a crash, an occupant could be at an increased risk of an injury.
Corrective Action
Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
5 common questions answered
NHTSA describes two safety concerns for certain 2013 Ford C-Max Hybrid vehicles. A left rear child lock may fail to engage correctly, allowing a rear door to open from inside and increasing the risk of injury to an unrestrained child. Another recall concerns interior head-impact protection in vehicles without panoramic roofs; in a crash, an occupant could face an increased risk of injury. Waiting can leave a known safety issue unresolved. A free VIN check can determine whether either campaign applies, and the manufacturer’s remedy is completed at no charge when your vehicle is covered.
Herb Chambers Ford of Westborough serves drivers throughout Westborough, Southborough, Shrewsbury, Northborough and nearby Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures and OEM parts to address applicable recall campaigns correctly. That means your VIN is checked against Ford’s open recall records and the specified remedy is completed at no charge through an authorized franchise dealer. Visit Herb Chambers Ford of Westborough at 310 Turnpike Road, Rte 9, or call 508-501-8253 for reassuring, manufacturer-backed recall service.
Start by checking your VIN through NHTSA.gov or contacting our service department. If a recall is open, bring your vehicle to Herb Chambers Ford of Westborough so a factory-trained technician can complete the manufacturer’s remedy. You can schedule an appointment even if you are unsure whether a campaign applies; the VIN check is free and helps remove uncertainty. Have a recall notice with you if one arrived, but do not delay simply because you cannot find it. Our team can guide you through the process and explain what happens next.
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