Herb Chambers Ford of Westborough
Ford Expedition Recall service at Herb Chambers Ford of Westborough in Westborough, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 12V034000 · Reported Feb 2, 2012 · 569 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.
Consequence
IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 12V190000 · Reported May 3, 2012 · 10,500 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 “LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT.” THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence
IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE “R” POSITION AND THE VEHICLE’S TRANSMISSION DOES GO IN REVERSE, THE “R” MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLE’S NOT SIGNALING IT IS IN R…
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 16V248000 · Reported Apr 27, 2016 · 153,581 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.
Consequence
An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.
NHTSA campaign 12V034000 · Reported Feb 2, 2012 · 569 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.
Consequence
IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 12V190000 · Reported May 3, 2012 · 10,500 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 “LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT.” THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence
IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE “R” POSITION AND THE VEHICLE’S TRANSMISSION DOES GO IN REVERSE, THE “R” MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLE’S NOT SIGNALING IT IS IN R…
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 16V248000 · Reported Apr 27, 2016 · 153,581 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.
Consequence
An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.
5 common questions answered
NHTSA identifies three recalls for the 2012 Ford Expedition. A Seats recall may involve inadequate welds on the second-row, right-hand head-restraint support brackets, which could reduce protection in a crash and increase injury risk. One Power Train recall may prevent reverse engagement or keep the reverse indicator and backup lamps from illuminating, raising the risk of a crash or pedestrian impact. Another may cause an unexpected downshift to first gear, sudden deceleration, or rear-tire slide or lockup. Waiting can leave these risks unresolved, so arrange a VIN check and remedy promptly.
Herb Chambers Ford of Westborough provides recall support for drivers in Westborough, MA, and nearby communities. Our factory-trained technicians follow Ford’s repair procedures, use manufacturer diagnostic tools, and install OEM parts when the recall remedy calls for replacement. Whether your Expedition needs a head-restraint replacement, transmission range sensor inspection or replacement, or powertrain control module reprogramming, the applicable manufacturer remedy is completed at no charge to the owner. Herb Chambers Ford of Westborough is here to make the process straightforward, accurate, and reassuring from the VIN check through completion.
Start by checking your Expedition’s VIN with NHTSA or contact our service department for a free check. If a recall is open, bring the vehicle to Herb Chambers Ford of Westborough so our team can confirm the campaign and perform the specified remedy. If you are unsure whether a recall repair was completed, schedule an appointment anyway; the VIN check can clarify the vehicle’s status. Use our online link to schedule service, and contact us before driving if a safety concern makes continued operation uncomfortable.
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